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  • 1 month ago

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Third Party Claims Adjuster

Are you a driven individual who wants a rewarding career within claims? MPL is one of the fastest-growing UK Insurtechs, we have more than doubled in size in the last year and this is just the beginning. We are looking to continue scaling our company with more MPLrs across the business and be part of the exciting opportunities that comes with being part of the MPL team.

Alongside working with a dynamic, forward-thinking team you will get:

- Private medical insurance: Including discounted gym memberships, cinema tickets and a chance to earn points to get free and discounted gifts.

- MPL Wellness programme: Free personal training sessions.

- Refer a friend bonus scheme: Good people know good people and we want to hear from them.

- Learning and Development: Clear progression plan plus the opportunity to work towards extra qualifications with the support of our in-house learning and development manager.

- 35-hour week with 1 hour lunch, permanent... contract, casual dress code, summer, and Christmas parties.

- 28 days holiday(including bank holidays), 4% pension contribution, death in service, and regular team socials.

- Birthday off: An additional paid day off for your birthday!

You will have a 3-month probationary period, with most benefits starting from day one of joining the company.

Who is MPL Claims Management?

Here are MPL Claims we have a team of experienced professionals who provide the highest level of service to our clients. We understand that dealing with a claim for either Motor, Property or Liability can be a stressful and overwhelming experience, which is why we aim to make the claims process as smooth and hassle-free as possible.

Founded in 2018, MPL are part of the ERGO Group by being their own in-house third-party administrator. We manage multiple line claims for both it’s own and external customers. We are ahead of the curve by using cutting edge technology to help enhance our services provided and revolutionise the insurance claims outsourcing arena. Using MPL Technology, our expert team designs and builds claims management products from first principles, enable us to have unparalleled features and a seamless, modern experience for our customers.

Our exciting opportunity

In this role, as a Third-Party Intervention, Claims Adjuster, you will be targeted on negotiating the third party claimants into our services, working alongside your top performing team in delivering excellent service to all customers. This is a fast-paced role where no two days are the same.

Key Responsibilities:
• Negotiating the third-party claimants into our services, collaborating with your top performing team in delivering excellent service to all customers.
• Actively contacting the third party via phone and email advising suitable products and services we can provide.
• Performing tasks within service level agreements & key performance indicators.
• Using cutting edge claims management technology, you will attempt to mitigate the costs of claims by contacting claimants to provide services as appropriate to their needs.
• The role includes working with our external business partners including Insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of our clients claim.
• Manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval.

Your skills and experience:
• Motor claims experience is desired, however full training will be provided for the right candidate.
• Passionate for providing the best customer service.
• Experience in multitasking with good attention to detail.
• Professional communication skills, written and oral.
• Good IT skills with the ability to use bespoke systems and Microsoft.

What next?

The interview process for this position includes two stages. The first stage is an initial screening call, which will be conducted by a member of the Talent Acquisition team. During this call, you can expect to be asked about your experience and qualifications, as well as your interest in the position.

If you are successful in passing the initial screening call, you will progress to the second stage of the interview process, which is an in-person interview with both a member of the Talent Acquisition team and the Claims Team Leader. This interview will be more in-depth and may involve more technical questions about your previous experience and transferable skills so we can assess the suitability for the requirements of the role.

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means conducting a DBS, Credit and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.

So, if you share our values and our enthusiasm for technology, customer service and fun, you will find a home at MPL!

Job Types: Full-time, Permanent

Pay: £19,000.00-£22,500.00 per year

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Private medical insurance

• 8 hour shift
• Overtime
• Weekend availability

Work Location: In person
Colchester UK


Apply - Third Party Claims Adjuster Colchester