• Account Management Team Lead Baku
  • Wolt in Baku, , Azerbaijan
  • jobs
  • 1 month ago

jobs description

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their... Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Role Background:

Wolt is a Finnish technology company and we’re best known for our delivery platform.

Ever since we entered the market, Wolt has been growing rapidly in Azerbaijan. As such, we now need someone to lead and develop our sales team! As the Development Team Lead you’ll be responsible for building our Account Management team and function. The team will manage and develop our merchant portfolio and its key metrics to benefit customers, restaurant & retail partners, courier partners and Wolt. We’re looking for someone who has a real passion for establishing strong relationships and has the ability to use strong analytical thinking to identify improvement areas by testing, implementing, and evaluating actions. This is a new team and you’ll be at the forefront of defining how we work with partners going forward.

What you’ll be doing
• Managing the relationship and performance of the partner portfolio to ensure mutual value is created to both merchants, courier partners, customers and Wolt.
• Using your analytical competencies to dissect sales data and identify improvement areas.
• Testing how to work with restaurant & retail partners at scale, evaluating results and building seamless processes to make sure you and your team structure your work efficiently and create results.
• Re-negotiating general terms and condition of key restaurant & retail partners.
• Ensuring the success of your team by setting targets, sparring, coaching, managing their efforts, and whatever else it takes.
• Ensuring the well-being of the team.
• Evangelizing best practices and actively consulting your team.
• Recruiting new talented Development Managers into your team.
• Facilitating a strong communications loop with Head of Commercial, Partnership Lead, Onboarding Lead and Support Lead.

• Experience - You have a solid track record as a Business Developer or as a Senior Account Manager.
• Analytical skills and good business flair - You have the ability to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics behind the business through your analysis of large data sets.
• Project management - You know how to manage internal as well as external stakeholders, and how to implement projects in a structured and logical method.
• Effective communication - Outstanding interpersonal and business skills. Able to quickly establish gravitas and credibility with a range of stakeholders.
• Good leadership skills or potential - You know how to motivate, coach, and educate team members to reach their full potential. Previous experience in managing a team is a big plus.
• Fluent in Azerbaijani, Russian and English.

Extra points if you also have the following
• Previous experience in building up a new function and/or Account Management team or similar.
• Experience working with BI tools, databases, SQL, or similar.
• Experience from the restaurant or hospitality industry to better relate to our business.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our stock option plan
Baku Azerbaijan


Apply - Account Management Team Lead Baku