SUPPORT ANALYST with Dutch
Publication Date: Apr 23, 2024
Ref. No: 509379
Location:
Santa Cruz de Tenerife, Spain, ES, 38110
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on Advancing what matters
Role Description:
We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.
What you will do:
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify appropriate problem-resolution procedures using customer-specific information.
• Assist in identifying resolution gaps at the helpdesk and author... knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Your qualifications:
• Proficiency in Dutch and fluency in English.
• Ability to work on shifts 24/7 (40 hours per week - 5 days per week).
• Overall IT Knowledge and computer language.
• Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
• Excellent communications skills.
• Strong Analytical skills and process understanding.
• Customer centricity and sense of responsibility.
• Ability to learn.
Possible future roles:
• Quality Analyst
• Service Delivery Supporter
• Team Leader
• Level 2 agent
Why you will love working here:
• Training and development crafted to your individual goals and needs.
• Flexible working schedule.
• Continuous long term career opportunities and professional growth in a global company.
What happens next?
• Quick conversation with HR (via MS Teams)
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)
• The disability certificate will be highly valued *
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
Spain