Application Support Analyst
1112868
• Job type
Contract
• Location
CANADA
• Profession
Infrastructure
• Industry
Property & Real Estate
• Pay
Negotiable
Our client, is looking to hire an Application Support Analyst for a 6-month contract.
IT Support Analyst – RMS (Resort Management System)
Client: Property Group
Role: IT Support Analyst – RMS (Resort Management System)
Duration: 6 months plus very likely extension.
Location: Canada (Remote)
Our client, a recognized property group is looking to hire an IT Support Analyst for a 6-month contract.
Your New Role
• Responding to telephone calls, e-mails, voicemails and drop-bys for technical support and “how to” support in a timely manner.
• Documenting, logging and tracking all calls, e-mails, voicemails and drop-bys using case management software.
• Managing escalation and retaining problem ownership (track call, remote control, research and update knowledgebase).
• Identifying, researching, troubleshooting and resolving... technical problems on any related application or hardware.
• Escalating and liaising with other IT teams to resolve problems.
• Installing, configuring and testing applications.
• Reviewing new applications, upgrading and identifying potential problems.
• Refreshing PC’s as needed.
• Directing end users to appropriate self-support tools and/or handouts.
Providing remote access (home) telephone support.
• What You’ll Need to Succeed:
• At least 1 year of experience with RMS (Resort Management System) – this is the application being supported.
• Experience troubleshooting payment terminals.
• Excellent written and verbal communication and interpersonal skills.
• Good analytical problem-solving skills: ability to troubleshoot and resolve application problems.
Patience, flexibility, and an ability to deal with and manage difficult situations.
• What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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