Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a... more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.
Services to be provided
• Central territory function, servicing all Lines of Services (LoS)
• Investigate data requests and issues and affect data quality changes on applicable technology platform
• Action all assigned tickets and ensure adherence to regional and global Service Level Agreements and Metrics
• Supporting the setup and verification of data to be added or changed in the source database
• Apply professional judgment to data quality queries and follow the escalation path as advised by the Team Leader
• Assists with implementation of policies and procedures
• Contribute to an excellent client service environment.
Scope of services included
This position is responsible for addressing incoming data management queries according to process and procedures. Activities include analysis and actioning of tickets and queries, participation in Data Management projects, adherence to Service and Operational Level Objectives and liaising with users where required.
Scope of services excluded
Any tasks not specified in the Data Management team’s product backlog or supported Africa Technology data management backlog, unless agreed with the Team Lead.
Approach
• The position will report to the Team Lead and work closely with the Territory Operations Data Lead with regards to identification and remediation of Data Quality exceptions.
• Projects and work tasks will be assigned through the Africa Technology scrum delivery process as prioritised and approved by the Team Lead.
• Adherence to PwC data best practices and standards.
• All work tasks to be recorded, managed and delivered within the PwC standard work management platform (Azure DevOps).
• Maintenance of professional relationships and communication with key stakeholders.
Deliverables
• Actioned Data Quality and/or Data Management requests
• Adherence with local and global Service Level Objectives and policies and procedures
Skills required
Essential skills:
• 6 months experience in a data analysis or data quality role(s).
• Passion for data, sharing knowledge and building a high-performance culture
• Analytical mindset, attention to detail and meticulous approach to their work
• Business acumen and ability to simplify complex topics
• Organised, structured, attention to detail, follows process
• Logical reasoning skills, ability to come to a logical conclusion
• Proactive and able to operate efficiently in a fast paced environment.
• Quick learner and ability to manage multiple initiatives and adjust to changing priorities.
• Exceptional interpersonal skills with the ability to add value, influence data quality, innovate, visualise and drive results
• Passion for process improvement, client service
• Team player
• Good written and verbal communication skills
• Good problem solving skills
Advantageous skills:
• Data Quality Analysis.
• SQL, Power Bi or Alteryx
Preferred Skills
• 3 year Diploma in any Business Studies
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
April 30, 2024
Johannesburg South Africa