About DebtHammer
DebtHammer is a dynamic technology startup on a mission to help millions of families get out of debt.
Joining now is an excellent opportunity to play a key role in the growth story of DebtHammer and work alongside the Founder of the company. Our team is small now, but scaling fast!
We are looking to hire experienced Chat Support Representatives to join our team, people who are eager to prove themselves and wish to build a long-term career with us. So, if you are customer service-oriented with a customer-first mindset and looking to take your customer service skills to the next level by working on our remote sales team, please apply!
Overview
As a Chat Support Representative at DebtHammer, your mission is to drive revenue for the company.
Your primary responsibility will be engaging with potential customers who are actively seeking debt relief through our website and ensuring that each and every client has a positive experience with DebtHammer.
We use three... modes of communication to reach our customers before getting them on the phone with our sales reps:
• Live Chat
• Text
• Email
Once engaged, Chat Support Representatives use open-ended questions to understand the needs of the customer and position DebtHammer as the best solution. It will be your responsibility to ensure that every person who comes to our website is responded to promptly and convince them to get on a phone call with one of our sales representatives.
Currently, 100% of our customers are inbound. Meaning they searched online, found one of our websites, and indicated that they are looking for debt relief.
Experience for this role is necessary (we’re looking for at least 2-3 years of experience), however, the most meaningful qualifications are that you're determined and can learn quickly.
DebtHammer’s Core Values
• Build a great environment
• Get sh*t done
• Challenge the status quo
• Be scrappy
• Help people
• Be data(metrics)-driven
• A minimum of 2 years of chat support experience (Non-negotiable requirement).
• Genuine willingness to assist people.
• Amenable to work in night shifts
• Exceptional grammar and English language skills.
• Adaptability to change.
• Display empathy, politeness, and a disposition that puts people at ease.
• Strong verbal skills for addressing customer objections via chat.
• Enthusiastic and passionate approach.
• Data-driven mindset regarding quotas and metrics.
• A dedicated workspace, necessary equipment, and a reliable internet connection.
• Basic knowledge of working with Excel or Google Sheets (or a willingness to learn).
The hours of operation are currently: 8:00 AM to 8:00 PM CST, Monday through Friday
Manila Metro Manila Philippines