Assistant Chief Engineer
Job Description
Cluster Chief Engineer
• Your leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Cluster Chief Engineer, responsibilities and... essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
• Monitors the personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
• Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
• Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Attends meetings as required by the Cluster Chief Engineer.
• Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
• Ensures quality management and continuous improvement of internal systems and procedures.
• Maintains complete knowledge of all hotel services, features and hours of operations.
• Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
• Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
• Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
• Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
• Produces a risk assessments including COSHH, PPE & Work Equipment.
Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
• Maintains a fire Log book including all statutory checks and inspections.
• Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
• Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and team of skilled and semi-skilled tradesmen in its continuous implementation.
• Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
• Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
• Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
• Maximizes results coming from Fairmont The Norfolk relationships and partnerships.
Qualifications
Your experience and skills include:
• Previous experience is an asset
• Bachelor of Science in Electrical & Mechanical Engineering
• HND in Mechanical and Electrical Engineering
• Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
• Demonstrate ability to direct and manage both technical and administrative staff.
• Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
• Advanced skills in project planning and project management.
• Knowledge of engineering and construction records management principles and procedures.
• Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
• Ability to adapt to change quickly and strong multi-tasking.
• Excellent leadership skills.
• Proven team leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
• Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.
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Executive Housekeeper
Job Description
Executive Housekeeper
• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:
• Assist in the administration and management of the Housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently
• Maintain a close working relationship with the Engineering and Front Office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel
• To check manning levels and ensure the department is adequately staffed at all times.
• To ensure agreed productivity level and wise use of overtime when required
• To evaluate and action disciplinary actions where necessary
• To supervise that all records and files are kept orderly and up-to-date
• To assist in preparation of budget and objectives
• Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed
• To make sure all keys handled by Housekeeping staff are kept safely and records are complete
• To maintain and check agreed grooming of Housekeeping staff regularly
• To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level
• To make sure all equipment used is kept in good order and condition
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Maximize hotel profitability by properly managing expenses, labour and other material resources
• To be health and safety conscious and actively involved in maintaining a safe work environment
• Manages expenses, labour and other resources
• Participates in regular inventories and analysis of losses
• To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
• Must be able to work well under pressure in a fast passed and constantly changing environment.
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
• Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas
• Attends and conducts regular Housekeeping and Laundry communication information
• In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable
• Other duties as assigned
Qualifications
Your experience and skills include:
• Fluency in English (verbal and written) essential
• Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment
• Minimum 2 years’ experience in hotel Housekeeping and Laundry department
• Proven training skills
• Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with Hotel Property Management System (Micros-Fidelio) is desirable
• Must be proactive with a meticulous eye for detail
• Strong developmental and mentorship skills
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure
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EN – Demi Chef
What you will be doing:
Reporting to the Cluster Executive Chef responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Ensure storeroom requisitions are accurate
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
Qualifications
Your experience and skills include:
• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent an asset
• Diploma Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Submit Your Application
Use the link(s) below to apply on company website.
• Assistant Chief Engineer
• Executive Housekeeper
• EN – Demi Chef
Tagged as: Fairmont Hotels & Resorts
Nairobi County Kenya