Job Description
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues.
• Track computer system issues through to resolution
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Handle daily routine administrative tasks such as reporting
• Keep open lines of communication with the organization’s appropriate departments
Job Requirements
• Hands-on experience with Windows/Linux/Mac OS environments
• Good Knowledge of computer systems, mobile devices, and other tech products
• Able to have Familiarity with remote desktop applications and help desk software
• Organizational, and time management skills
• Excellent attention to detail
• Problem-solving skills
• Excellent communication... skills
DEADLINE FOR APPLICATIONS:
Deadline for application: Wednesday , 20 March 2024 (Midnight Cairo Time). Kindly note that applications shall be reviewed on a rolling basis.
Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted, Zewail City of Science, Technology & Innovation is an equal-opportunity employer
We thank all individuals who have expressed interest in working at Zewail City of Science, Technology & Innovation
6th of October City Egypt