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  • 1 week ago

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JOB OVERVIEWAssist with implementation of catering sales and marketing strategies, including securing new accounts, maintaining existing accounts,and executing tactical plans to maximize the profitability of the hotel while maintaining customer satisfaction.At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:Be charming by being approachable, having confidence and showing respect.Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.DUTIES AND RESPONSIBILITIESOur PeopleEnsure all staff is properly trained and have the tools and information needed to effectively carry out their job functions.Coordinate with other hotel-level departments to facilitate contracted services.Promote teamwork and quality service... through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and/or convention services staff, and hotel Executive Committee.Perform other duties as assigned within the departmentFinancial ReturnsAssist in the management of day-to-day operations and assignments of Catering staff, plan and organize work, communicate goals, and schedule/assign work. Advise staff of formal policies and procedures, identifying options and resolving issues.Alert management of potentially serious issues.Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purposeof securing business for the hotel. Accurately produce and/or review sales contracts, rate agreements,and/or banquet/catering event orders.Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.Achieve budgeted revenues and personal sales goals.Assist the F&B Manager in daily management tasks such as complete forecasts and sales production reports checklists,menu planning, and other duties and special projects as assigned.Interact with outside contacts:o Guests to ensure their total satisfactiono Regulatory agencies regarding safety and compliance matterso Vendors to arrange serviceso Other contacts as needed (Professional organizations, community groups)Responsible BusinessParticipate in all community relations activitiesGuest ExperienceConduct banquet and catering facility tours and entertain clients in accordance with company and property policy.Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.Arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, d cor, entertainment,group room blocks, VIP services and approved method of payment.Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction.Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff as needed.QUALIFICATIONS AND REQUIREMENTSBachelor's Degree in marketing, or related field or equivalent, and a minimum of 1 year experience in a catering setting or related field, or an equivalent combination of education and work experience. Direct supervisory experience over a sales/catering team preferred. Musts speak English fluently. Other languages preferred.This job requires ability to perform the following:Frequently standing up or moving within & outside of the facilityCarrying or lifting items weighing up to 25 poundsHandling objectsBending, stooping, kneelingOther:Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and trainingMathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Problem solving, reasoning, motivating, organizational and training abilities are used often.Ability to travel to attend workshops, tradeshows, conventions, etc.May require a valid Driver s License.May be required to work nights, weekends, and/or holidays.Local Language Proficiency is required
Saudi Arabia


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