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  • 2 weeks ago

jobs description

Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP ServicesService and change requests managementEnsure stable business process continuation and improvementsWorks on larger, moderately complex projects/ assignmentsParticipates in code reviews and works with developers, consultants and architects to ensure requirements are met.Functional solution delivery in SAP projectsEnsure that tickets assigned to her/him are followed up, tracked and delivered according to the SLAEnd to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely mannerDedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.Provides appropriate solutions upon Business Area requirementsDesign, configure, test and train business solutions in collaboration with solution/architect teamParticipate in hyper care and take over location support from... project teamProvides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreedProactive system improvement proposals and initiativesPreventive business process supportWorks closely with business support departments to translate business requirements into feasible solutionsClose working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processesUnderstand and work according to the transport and release management processCome up continuously with business and process related improvement ideasProvide and maintain process documentations like problem, incident and change managementWork according to the best practises for supportPerform daily tasks in the global ticketing systemInternational travel required occasionally based on need
Budapest Hungary


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