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  • Customer Care Agent (Turkey) İstanbul
  • GoStudent in İstanbul, , Turkey
  • jobs
  • 1 week ago

jobs description

Are you passionate about shaping the future of education?

At GoStudent, we're on a mission to revolutionize learning by providing personalized tutoring to students worldwide. As a Customer Care Agent, you'll be at the forefront of this transformative journey, providing exceptional assistance to our diverse customer base. Join us and collaborate with an international team of innovators, problem-solvers, and visionaries dedicated to making a difference.

Location

Istanbul, Turkey (Hybrid)

Your Role in Our Journey
• First Point of Contact: Serve as the primary responder for customer inquiries via phone, WhatsApp, and email, ensuring prompt and effective assistance.
• Expert Advice: Provide knowledgeable guidance to GoStudent customers, addressing technical concerns and troubleshooting issues with finesse.
• Efficient Administration: Manage customer support via live chat, process emails efficiently, and handle invoice issuance for seamless transactions.
• Collaborative Teamwork: Work... closely with the Customer Care team to devise customer-centric solutions, fostering a supportive and collaborative environment.
• Swift Problem-Solving: Tackle urgent requests such as teacher searches, organization, and booking arrangements with efficiency and precision.
• Interface Management: Act as a bridge between our Customer Success Department and tutors, ensuring smooth communication and coordination.
• Effective Coordination: Organize tutoring sessions meticulously, guaranteeing their smooth execution and customer satisfaction.

Your Impact
• Customer-Centric Focus: Champion customer satisfaction through proactive support and empathetic communication.
• Operational Excellence: Streamline processes and optimize efficiency to enhance overall customer experience.
• Problem-Solving Prowess: Resolve issues promptly and effectively, contributing to the seamless functioning of our tutoring platform.
• Team Collaboration: Foster a culture of collaboration and mutual support within the Customer Care team, driving collective success.
• Quality Assurance: Ensure the delivery of high-quality tutoring sessions by coordinating logistics and addressing any logistical challenges swiftly.
• Brand Ambassadorship: Exemplify the values of GoStudent through authentic interactions, embodying our commitment to excellence and innovation.

Who You Are
• Educational Background: Completed prior commercial training.
• Language Proficiency: Proficient in Turkish, with strong communication skills in both written and verbal forms.
• Natural Communicator: Possess exceptional communication skills and a knack for understanding and addressing customer needs effectively.
• Organizational Savvy: Demonstrate strong organizational skills, with the ability to prioritize tasks, maintain composure under pressure, and uphold attention to detail.
• Hands-On Mentality: Exhibit a proactive approach, taking initiative, assuming responsibility, and adapting swiftly to new challenges.
• Versatile Enthusiast: Display genuine enthusiasm for our product, coupled with a willingness to learn and adapt to evolving customer needs.

Join us in our mission to redefine education and empower students worldwide. If you're ready to make a tangible impact and embark on a rewarding journey with GoStudent, apply now!

Your way to unlock your full potential
• Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
• Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
• Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
• Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
• Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
• Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
• Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

Life at GoStudent:

Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more here: https://www.gostudent.org/en/team-and-careers

Please upload your CV/Resume in PDF format, preferably in English, as a DOC format might not be supported.

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İstanbul Türkiye

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