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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make... an impact, along with the power to make a difference. Join us!

Job Description:

Responsible to create, analyze and execute User acceptance testing for Mexico Banking Operations users. Must participate in the development of projects, initiatives and process enhancements generating expert knowledge of the operational activities of all users in order to represent their interests on requirement testing (Functional) and regression (BAU functions) as well as train the Operational teams in any new features/functionalities. Tester will also be responsible to identify, generate and lead detailed test scripts in order to ensure no defects are passed to production as well as generate expert advice on requirements/user stories.


• Comply with mandatory, regulatory and corporate trainings on time
• Comply with the guidelines established in the Code of Conduct
• Comply with the procedures and corporate standards designed for the execution, monitoring, design and evidence tracking processes for the UAT Ops and change management practices, controls and standards.
• Creation of test scripts including but not limited to:
• Functional, regression, destructive, smoke, performance and shakeout tests as well as E2E coverage for applicable features.
• Execute and document test strategy, test documentation such as test plans, defect evidence and script details as well as daily UAT status for assigned projects.
• Provide expert training to Operational users, ensuring full knowledge of applicable processes with the same level as an operator.
• Escalate and triage defect resolutions, guiding project teams on design, solution, and requirements.
• Identify, document and escalate control deficiencies, ensuring flawless execution of processes.
• Participate in project and initiatives aimed to enhance or develop new functionalities and contribute with expert knowledge to optimize and automate activities while mitigating risk
• Provide expert advice on a consulting basis for Operational users on new features and functions


• Knowledge and usage of technological tools required in testing such as Microsoft office suite, particularly Excel (Macro creation, Access or Alteryx experience is a plus) as well as Jira, Horizon, Quality Center, Kanban, Mural, etc.
• Experience in User (1 year minimum) acceptance testing, Quality assurance testing, System integration testing or any other, focused on end-user processes.
• Able to learn process details by observation/deep dive without executing tasks directly (keen observer). Able to identify opportunities, risks and key details based on process overviews.
• Critical thinking and self managed, able to discern priorities based on urgency/impact
• Self-sufficient and intellectually curious
• Responsibility and accountability for asigned duties and activities
• High capability to holistically analyze business processes end-to-end
• High capability to recognize process deficiencies and promote solutions to mitigate risk
• Ability to work under pressure in a team environment
• Open to feedback and continuous improvement
• Fluent in English, able to maintain business conversations, both orally and in writing
• Experience in banking projects (either commercial, consumer or regulatory) preferred

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


Apply - Officer, Mexico Operations UAT Tester