• Team Leader – Employee Benefits/Retirement Funds - Durban
  • confidential in Durban, , South Africa
  • jobs
  • 2 weeks ago

jobs description


Manage a full portfolio of funds and team in order to meet the Service Providers Agreement (SPA). Assist with the management of business processes by solving day-to-day problems; checking and verifying data and action the first authorisation as well as first release of payments for claims. Support team members by providing on-the-job coaching when required.

KPAs /Key outputs Client Services
Handle Queries accurately and timeously.
Adherence to company standard
Ensure zero clients complaints
Attend and report back to management
Decrease expenditure
Lower Direct Costs
Learning and Growth
Adhere to Perf Management Process
Employee Individual Dev Plans
Implementation of Perf Management
Attend training

Adherence to Legislation
Adherence to Company Rules
File work correctly
Avoid any act/inact to PI Claims
Manage the overall functions of the
Assist in operations as and when there is the need
Keep abreast of legislation changes
Checking and... releasing
Prepare monthly statistics for mana
Draft and amend operational procedure
Checking and releasing of all types
Qualifications and Experience
Matric and/or equivalent qualification
Certificate of Proficiency (COP)
4-6 years industry experience
Computer literacy MS Word, MS Excel,
Retirement Fund Industry
qualifications Skills
Time Management
Telephone etiquette and client liaison
Meet all targets as per SLA
Great awareness of customer service
Attention to detail and high level of accuracy
Behavioural attributes
Ability to manage a large diverse team
Ability to work under pressure and self-motivated
Durban South Africa


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