• Associate, Client Management Services, KYC Training & Development London
  • MUFG in London, , United Kingdom
  • jobs
  • 2 weeks ago

jobs description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global... network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

Please visit our website for more information - mufgemea.com.

The Client On-Boarding team is part of the Client Management Services, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to Investment Banking and Corporate Banking in EMEA, Capital Markets and MUFG Securities both in London and in Amsterdam.


This individual will be responsible for creating, maintaining and enhancing Financial Crime Training and holding pen on drafting, maintaining and updating KYC Operating Manuals and Control framework, whilst supporting in development of new and existing staff.

This role will be reporting to the Head of Training & Development within the CMS function. In addition, this area will provide key support to both the On-Boarding team & Periodic Renewals Team, both on-shore & off-shore and the wider Client Management Services function, including but not limited to; addressing policy related clarifications, driving quality improvement initiatives, developing and delivering a suite of Management Information for key stakeholders.

Key stakeholders in this role are; Operational KYC counterparts, QC Counterparts, Financial Crime (2nd line of Defence), Senior management, and Audit. This individual will be a key Subject Matter Expert in Financial Crime Policy Training, supporting the Head of QA in coaching and developing KYC Analysts, QC Teams, SMEs to ensure the highest standards are maintained, processes are as efficient as possible and management information is effective. Driving forward and influencing change is therefore essential in this role.


In this role, you will be responsible for all aspects of financial crime training across MUFG’s banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.
• Creating, maintaining and enhancing the Financial Crime HUB training framework, with particular focus on recognizing and managing financial crime risks, including those associated with high risk customers, products, services, transactions or delivery channels.
• Assist in creation of training materials that are aligned to Global and Regional Operating Manuals, policies and standards, and meet all applicable legal and regulatory requirements, both in the UK and EU.
• Monitoring regulatory developments, such as changes in the regulatory environment, which may impact the 1st Line of Defence function and ensure any relevant changes in the regulatory space are embedded within the Operating Manuals/ procedures/ internal KYC check-lists.
• Collaboration with 2LOD – Financial Crime Centre of Excellence Teams to ensure the KYC Operating Manuals, Procedures and Standards are correctly aligned to the regulatory requirements and internal processes.
• Tracking changes to the financial crime framework, processes, updating training and process guides.
• Assisting in regularly communicating policy updates to all stakeholders and presenting quarterly policy updates to CMS Management
• Deliver robust & effective training programs to the target audience within wider CMS function, across MUFG’s Banking arm and securities business.
• Take regular inputs from Quality Assurance & Quality Control MI decks, KYC Quality Forum to identify and analyse knowledge gaps. Create focused training programs to help and address material and non-material variances.
• Assist in establishing appropriate Annual Training Calendar, organize training events, prepare training decks and manage all related tasks like tracking attendance, obtaining feedbacks from all participants on the quality and content of training programs delivered etc.
• Providing support and guidance to all members of CMS – KYC function, assisting in their overall development and growth
• Reiterate importance of adherence to KYC policy within the trainings and enable enhancements in quality scores.
• Keep abreast of developments in current trends and progress on money laundering, bribery and corruption and its prevention
• Assist in developing an effective suit of Management Information reports for key stakeholders, for related activities covered within the Client Management Services function
• Suggesting action plans, if any, resulting from internal and external KYC audits.
• Providing support to the Head of Training & Development to identify and summarize review objectives, purpose and scope
• Deputising for the Head of Training & Development where required, on all 1st Line of Defence Training, KYC Operating Manual & MI related aspects


• Demonstrable experience of creating and delivering financial crime training programs within a FCA regulated business.
• Previous experience in interpreting banking compliance regulations and drafting policies for an effective KYC control framework within an Investment Banking context.
• A deep understanding of financial crime (KYC) operations, processes, transaction monitoring, fraud and PEP/ Sanctions screening
• Thorough knowledge of UK & EU, financial crime compliance regulations, regulatory expectations and industry practice.
• Knowledge of relevant financial services regulations and legislation.
• Exposure and experiencing in creating and delivering financial crime prevention training programs, drafting KYC policy & control frameworks.
• Highly organized with the ability to manage workloads and deadlines.

• Experience within Investment Banking & On-Boarding of Financial Institutions, Non-Banking Financial Institutions, Corporate entities (Inc. Private Companies, SPVs and Trusts)
• Willingness to travel (deliver training to overseas teams on a face-to-face basis)


Functional / Technical Competencies:

• Awareness of UK & European Anti-Money Laundering regulations
• In-depth knowledge of various corporate structures and associated AML risks, especially around Financial Institutions and Non-Banking Financial Institutions
• Exceptional oral and written communication and presentation skills
• Attention to detail
• Ability to effectively utilize Microsoft Office (particularly word & excel)

• Advanced knowledge of Financial Crime prevention and KYC customer requirements with a “think outside the box approach”
• Advanced time management skills and ability to execute tasks within tight deadlines

Education / Qualifications:

• Degree Level or relevant industry experience

• Relevant qualifications in Anti Money Laundering, fraud and bribery or Financial Crime roles

• Excellent communication and interpersonal skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills, especially Excel.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles
• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute
London UK


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