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  • IT Problem Management Lead Wolverhampton
  • TDA in Wolverhampton, , United Kingdom
  • jobs
  • 4 weeks ago

jobs description

IT Problem Management Lead

£60,000 - £70,000 + bonus

Wolverhampton

Hybrid (3 days a week)

I am looking for an experienced IT Problem Management Lead for my client based in Wolverhampton.

My client is looking for an IT Problem Management Lead who can be the driving force behind the organization's efforts to proactively manage and resolve critical and recurring incidents while contributing to continuous service improvement

You will lead a small team and communicate problems with stakeholders across departments including 3rd parties. A collaborative approach is key for my clients comprehensive problem management strategy, you will schedule and chair problem reviews, delivering regular reports for decision-making.

You will be joining during an exciting and also pivotal time of modernization within the organization so awareness of resolving common problems during systems and technologies upgrades is essential.

As an IT Problem Management Lead you will have:
• Previous experience as... a Problem Manager
• Experience with ServiceNow ITSM tooling to identify and prevent recurring issues
• Experience in IT Service Management
• Experience of ITIL v3/c4

If you think this could be the right role for you and would like some more information, please reach out for a confidential conversation.

[email protected]
Wolverhampton UK

salary-criteria

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