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  • 2 weeks ago

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Job Ref: STR1798

Branch: Strand Palace Hotel

Location: Strand, London (Central)

Salary/Benefits: £27,300 plus service charge

Contract type: Permanent

Hours: Full Time

Hours per week: 39

Posted date: 20/02/2024

Closing date: 23/03/2024

Strand Palace is on the looking for a vibrant Assistant Restaurant Manager to lead our awesome Restaurant team to deliver a seamless and professional service, making every guest's experience extraordinary

Strand Palace

Part of London Regional Hotels (L+R Hotels) Strand Palace is one of London’s largest independent hotels. We have been welcoming guests to the heart of London since 1909.

We are immensely proud to be recognized as a Great Place to Work.

All 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's. We welcome guests on business and leisure from all corners of the UK and worldwide.

About L+R Hotels

L+R Hotels is a highly motivated... family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.


Working at Strand Palace has its perks. As part of our team, you’ll have access to one of the best benefit packages on the market, including:
• Attractive and competitive salary
• Employee discount rate at hotels worldwide including L+R Hotels
• 5% contributory pension scheme
• Life assurance scheme
• BUPA Health and Well-being cash-back plan
• Long Service recognition and awards
• Up to 33 days holiday per annum
• Free laundry and dry cleaning
• Opportunities for internal career progression
• Professional training and development opportunities
• Interest-free season ticket loan
• Free access to the gym
• Employee assistance programme
• Cycle to work scheme
• Paid volunteering day
• Wellbeing calendar of activities
• ‘Introduce a Friend’ scheme

Key Responsibilities
• Supervise the daily operation and team and ensure the correct opening/closing procedures are adhered to
• Maintain high visibility within the Restaurant areas to ensure the smooth running of the shift
• Ensure the Restaurant is ready for service checking area, able layouts, service stations, buffets, stock levels, and special display are fully prepared
• Ensure there is a high level of customer service and that all restaurant staff are knowledgeable of all food and drink offerings whilst providing a professional service to all guests/customers at all times
• Ensure all food orders are prepared and served to the required standard, liaising with the Kitchen and other FB areas where necessary.
• Liaise with the kitchen for menu content, special customer requests, queries, and complaints/compliment
• Support the restaurant team to ensure guest satisfaction is constantly delivered and that any comments/ complaints and guest issues are dealt with effectively, informing the Restaurant and Bars Manager or designate of any relevant feedback

What We’re Looking For
• Passion for creating memorable moments for our guests
• Previous experience in hotel or similar settings
• Can think on their feet, adapting well to the changing environment
• A keen eye for detail, never compromising on standards, and encouraging others to do the same.

Working with us

Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the FuturePlus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion and climate.

We were recently awarded the ‘Great Place to Work’ accreditation demonstrating our dedication to supporting our teams and making Strand Palace a great place to work.

Sounds interesting? Apply now to join the team
London UK


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