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  • HOTEL OPERATIONS MANAGER Mahikeng
  • HotelJobs.co.za in Mahikeng, , South Africa
  • jobs
  • 2 weeks ago

jobs description

HOTEL OPERATIONS MANAGER

Norn West Province – South Africa

We are looking for an experienced HOTEL OPERATIONS MANAGER to take full control of all complex operational aspects of our property, whilst ensuring guest satisfaction and profit maximization. This beautiful establishment is in the heart of the North West Province in South Arica.

Essential to have strong operational experience, lead with positive reinforcement and example, and have a proven track record of successfully managing a 200+ room establishment.

BRIEF SUMMARY OF RESPONSIBILITIES (but not limited to):
• Manage the Hotel Operations function and to develop policies and procedures designed to satisfy customer needs and to maximise profitability and return on investment.
• Design, develop, implement and evaluate strategies for Hotel Operations for approval.
• Develop Hotel Operating Services policies and procedures and ensure the implementation thereof.
• Ensure that all Hotel Operating Services are costed and priced.
•... Implement cost controls and co-ordinate the budgeting process for all areas in the Operating Services function and motivate and control Capex budget for the division.
• Co-ordinate sales and revenue figures for all areas under the Hotel Operations Services Division.
• Ensure that Guest Satisfaction is established and maintained by the staff of the Rooms Division.
• Identify and implement staff training schemes and conduct regular performance appraisals and ensure operating standards of the hotel are achieved.
• Responsible for all guest queries including collecting, reviewing, summarising, and proposing corrective action.

ESSENTIAL:
• Diploma in Hotel Management or equivalent
• Management Development qualification would be an added advantage
• 5+ years as Hotel Manager or Resident Manager of 200+ Room Hotel
• Exceptional interpersonal skills will be a requirement
• Advanced planning and organising skills essential
• Excellent Management and Financial skills including a strong business acumen
Mahikeng South Africa

salary-criteria

Apply - HOTEL OPERATIONS MANAGER Mahikeng