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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role The Senior Lead Sales Engineer (Security) provides Top in Class... Sales Engineering and Architectural support for complex, high performance, and Hybrid IT solutions They are the clients trusted technical advisor whom is responsible for helping architect and design a solution that achieves the client’s business needs and goals. The Senior Lead Sales Engineer (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

The Main

Responsibilities Perform consultative, solutions-based design for business clients who desire outsourced Security infrastructure options to enhance their own technical capabilities

Pre-sales design and implementation expertise in Security service integration,Leveraging on our existing SOC, determine client requirements and provide designs for Managed Security Services, Managed Endpoint Detection, SOC-as-a-Service, Security Log Monitoring Bundling our various offerings (e.g. Networks, Cloud etc) to provide a complete end-to-end solution

Field technical questions from prospects and clients

Provide consultative services based on prospect’s requirements

Represent Lumen Business technical capabilities to prospective customers and existing customer base, and influence customer expectations according to Lumen offerings capabilities and constraints

Present Lumen Business proposed solutions in a professional business environment, demonstrating salesmanship

Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation

Present technical training to new and existing sales and Sales Support personnel

Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed

Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features

Ensure compliance with all Policies and Procedures Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources

Work on opportunities within assigned region to meet regional objectives and targets

Consistent track record of driving Managed deals toward closure and seeing them smoothly through the Lumen Business process

Drive and instill solution best practices across regional team

What We Look For in a Candidate Complete understanding of the sales process.

Good face-face customer interaction skills.

Excellent knowledge in Security Cloud Services, Managed Endpoint Detection, SOC-as-a-Service, Security Log Monitoring etc and all Security offerings

Knowledge and at least 8 years’ experience in Managed Security Services,Understand the Security ecosystem and how it impacts customer/prospect business environment

Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.

Experience performing needs assessments, and making recommendations based on the discovered need Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals

Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions

Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders

Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct

Coordinating and working in a complex matrix environment to establish balance of solution and commercial…


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