• Client Solutions Manager - Finance - Brazil São Paulo
  • TIKTOK BRASIL in São Paulo, State of São Paulo, Brazil
  • jobs
  • 2 weeks ago

jobs description

Why Join Us Creation is the core of TikTok's purpose. Our platform is built to
help imaginations thrive. This is doubly true of the teams that make TikTok
possible. Together, we inspire creativity and bring joy
a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to
innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok,
we create together and grow together. That's how we drive impact
for ourselves, our company, and the communities we serve.

Join us. Team introduction:
The Client Solutions team establish and strengthen key client relationships with a
focus on driving revenue, advertiser education & advertiser satisfaction. About
the Role and Responsibilities
We are looking for a customer service, detail-oriented Client Solutions Manager to
join our Client Solutions Team in Performance vertical. The Client Solutions
Manager is a crucial member of our growing Global... Business Solutions team that
supports our sales team in meeting its objectives and providing best in class
customer service to clients, both internally and externally. The Client Solutions
Manager role is responsible for partnering with the sales team to drive revenue by
negotiating and optimizing complex opportunities and using data and analytics to
build a consultative solution for our customers.

The Client Solutions team establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. You will:
Drive education on product, company updates and share company best practices as
relevant to client or agencies' business;
Manage and grow post-sale client relationships of auction ads offerings by monitor
and analyze ad campaigns, and proactively take initiative to improve results;
Proficient in campaign management, setting up and optimization.
Analyze campaign performance data to offer clients data-driven business insights
and at the same time, use those insights to improve our advertising offerings;
Share marketplace feedback and guide our advertising strategy;
Support and work with the sales team on pre-sale research and pitch;
Conduct regular business reviews and take a consultative, long-term approach to
build productive relationships with clients, in collaboration with the sales team;
Investigate and work directly with product & engineering teams to help them
troubleshoot client issues during a campaign;
Establish long-term relationship with key clients and make sure their business
needs are taken good care of by cross-functional team.
Product and go-to-market strategy
Responsible for improvement of product feature adoption and consistently drive the
product improvement from market feedback;
Share marketplace feedback and guide our advertising strategy.

Qualifications We expect:
At least 3-5 years of experience in account management/client services roles in
digital marketing;
Experience in managing key accounts in Performance;
Experience managing performance advertisers with a deep understanding of their
Ability to analyze data and identify insights to assess campaign performance;
Proactive attitude with excellent data analytical skills in excel, SQL is a plus;
Proficient in English and Portuguese.
TikTok is committed to creating an inclusive space where employees are valued for
their skills, experiences, and unique perspectives. Our platform connects people
from across the globe and so does our workplace. At TikTok, our mission is to
inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to
creating an environment that reflects the many communities we reach. We believe
individuals shouldn't be disadvantaged because of their background or identity,
but instead should be considered based on their strengths and experience. We are
passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment
processes for candidates with disabilities, pregnancy, sincerely held religious
beliefs or other reasons protected by applicable laws. If you need assistance or a
reasonable accommodation, please reach out to us at
São Paulo State of São Paulo Brazil


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