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  • Tier 1 Tech Support NI (Remote) Managua
  • Simera in Managua, , Nicaragua
  • jobs
  • 2 weeks ago

jobs description

Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.

Summary:

As a Tier 1 Tech Support in a company within our network, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.

Key Responsibilities
• Respond to customer inquiries through phone, email, and chat
• Troubleshoot hardware, software, and networking issues
• Provide solutions, follow up for resolution, escalate complex issues, and document interactions in a ticketing system

Qualifications
• High school diploma or equivalent
• English C1/C2
• 1-2 years of experience in technical support or a related field
• Strong... verbal and written communication skills
• Knowledge of hardware, software, and networking concepts
• Ability to troubleshoot and diagnose technical issues
• Strong customer service skills
Managua Nicaragua

salary-criteria

Apply - Tier 1 Tech Support NI (Remote) Managua