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  • 2 weeks ago

jobs description

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in the provision of world-class public transport services and solutions. As an essential service in a fast-growing economy, Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, cleanest and safest networks in the world. The continued growth of our network is vital, and this is assured through our many current and future projects. Moving millions of people needs the skill and commitment of a talented workforce.

The Role

As a senior member of the Service Desk team, the Desktop Support Analyst provides effective technology support for staff across the PTA. The role is responsible for account management involving Active Directory, Exchange and internal applications.

In this position you will provide technical assistance and coaching for junior Service Desk staff and is the escalation point for priority incidents.

About you

The successful... candidate will have excellent communication skills (written, verbal and interpersonal) including the ability to develop a rapport with internal customers and work effectively and productively in a team environment and provide assistance and support for Service Desk Analysts.

Your planning and organising skills including the ability to prioritise tasks and to cope with competing demands and priorities with minimal supervision are crucial to your success in this role.

To be considered for this role, you will have:
• Possession of ITIL Foundation Certificate and / or demonstrated experience in a relevant field.
• Possession of a relevant technical qualification or certification and demonstrated experience in the delivery of second level support.
• Demonstrated advanced knowledge and experience of the installation and administration of IT hardware and software technologies.

You will have the ability to work extended, unsocial and irregular hours and be ‘on call’ when required.

This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months from which permanent or fixed term appointments with the possibility of further extension(s) and/or permanency will be made. There is currently one (1) full time permanent position available for immediate appointment.

Further Information

Please contact Mr Adam Holyday, Service Desk Team Leader on (08) 9326 3003 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

How to Apply

Applicants are requested to provide the following:
• A current CV with two-work related referees;
• A written application addressing Selection Criteria 1 to 4 from the JDF, in no more than 1 page.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance (NPC) should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity Reviews, NPCs and Drivers Licence checks (where applicable) may not necessarily disqualify an applicant from the selection process.

All PTA positions are subject to ongoing integrity screening.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

To be eligible for appointment to a position, suitable applicants will be required to undertake a full and comprehensive medical assessment. Applicants who are shortlisted will be assessed on all/or the remaining Selection Criteria in the JDF during the selection process.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro-forma applications will be accepted.

Closing Date: 5:00 pm, Monday 18 March 2024
East Perth WA Australia

salary-criteria

Apply - Desktop Support Analyst East Perth WA