• Senior Business Intelligence Analyst Lisbon
  • Zendesk, Inc. in Lisbon, , Portugal
  • jobs
  • 4 weeks ago

jobs description

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Job Description
What you'll do

As a Business Intelligence/Data Analyst, you'll bring your skills in working with large data sets to the world of cloud finance.

You will join a highly collaborative group that focuses on crafting the strategy and impact of the technologies we use in our product infrastructure.
This is a rewarding position where you'll see an immediate impact of your contributions.
Our team consists of individuals with various backgrounds, from finance to operations to engineering.

We use our collection of knowledge and experiences to enable engineering teams to build short-to-long-term views of our infrastructure and help translate these plans to other Zendesk organizations, including the Finance and strategy team.
This allows the organization to assess operations and drive decision-making... optimally.
We are building out the reporting and analytics needed to generate deeper-level insights into our products and infrastructure.

To help us with the next phase of our journey, we seek a candidate who can wrangle data and turn that data into valuable insights that will drive critical business decisions.
We would like to hear more about you if this sounds like an ideal fit

What you get to work on:
Building the next generation of cloud spend management tooling at Zendesk through BI solutions.

Partnering with teams across the Foundation Engineering and Enterprise Data & Analytics organizations to maintain the data pipeline for our tooling

Working with product and engineering teams to understand data needs and helping them bring together value-added metrics with cost data

Identifying, designing, and implementing internal process improvements: automating manual processes, optimizing data delivery and visualizations, re-designing infrastructure for greater scalability, etc.

What you bring to the role:
Strong communication skills, with the ability to collaborate with teams locally and globally

Working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases

3+ years of experience as an analyst or engineer in the Business Intelligence space

Experience with data visualization using Quicksight, Tableau, Datastudio, or similar tools

Experience with cloud infrastructure data and technologies, with an emphasis on big data (AWS / GCP)

Experience with cloud spend management tools is a big plus

Proven ability to perform complex analysis and drive insights through BI solutions

Experience with object-oriented/object function scripting languages an advantage

Excitement for problem-solving- framing issues and working through proposed solutions

Bachelor's Degree in CS, Engineering, or related field

The Poland annualized base salary range for this position is zł198,000.00-zł340, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors.

This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.

Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster

global diversity, equity, & inclusion

in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an


employer. If you are based in the United States and would like more information about your EEO rights under the law, please

click here


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to

with your specific accommodation request.

Lisbon Portugal


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