• Support Engineer for Airport IT 中央区 東京都 Japan
  • Amadeus Japan K.K. in 中央区 東京都 Japan, , Japan
  • jobs
  • 3 weeks ago

jobs description

Key Responsibilities■ Ensure timely, high-quality delivery of service to promote customer satisfaction of Narita and Kansai Airport.■ Provides a high level of service including routine preventative maintenance of all onsite hardware, reporting, accountability, and clear executive and technical level communications.■ Delivers and maintains PC/mobile devices, utilizing system automation tools/technologies available.■ Assist with onsite testing, implementation, or ad-hoc end user training of installed equipment.■ Escalate and track issues which exceed the scope of the frontline support capability.■ Define escalation points to subject matter experts.Business Environment & PurposeAirport IT has been identified as one of the prominent opportunities of diversification and growth for Amadeus, and significant investments are being planned to build a strong portfolio of products targeting the actors of airport operations – i.e. airports, airlines, and ground handling companies.The application... landscape covers products such as optimization products to maximize utilization of key airport resources (runways, gates, trucks, staff…), transactional systems to manage operational data, information sharing, display systems, financial back-office products…You will discover the hidden face of an airport, the huge complexity to handle ground operations when thousands of persons are synchronized through complex processes, the challenges for the IT, and the key improvements we will design, in close partnership with our growing customer base of 25+ airports and 70+ ground handlers.The purpose of this role is to provide front line support and effective incident management of all Amadeus Passenger Processing Solutions at Narita and Kansai Airport including but not limited to:•ICM Kiosk and Self-Service Bag Drops•Airport Cloud User Workstations and Peripherals•Biometric Devices
中央区 東京都 Japan


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