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  • Client Success Manager Tres Cantos
  • Nutreco in Tres Cantos, , Spain
  • jobs
  • 4 weeks ago

jobs description

Would you like to contribute to a company that has ''Feeding the Future'' as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you

What are you going to do?

Nutreco's mission is to feed the future. We develop and provide innovative feed technologies, premixes and unique software solutions and services for the animal nutrition industry. Our cutting-edge products, models and services are all designed to optimize animal nutrition and animal health through all life stages. In a world with limited natural resources, our ambition is to meet the rising food needs of a growing world population in a sustainable manner.

In order to continue to fulfill our ambition as a market leader, the intrinsic demands for the growing business and customer support, the company is further investing in the area of Operations. The role gives you a unique... opportunity to co-create and further develop our models and solutions with access to a multi-disciplinary and highly motivated team.

What are your key accountabilities?

Supervise day-to-day operations with the customer service department and with the local team leaders.

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to make sure we are meeting expectations.

Implement an effective customer experience program.

Maintain accurate records and document all customer service activities and discussions.

Assess service statistics and prepare detailed reports.

Stay informed on the latest industry techniques and methodologies.

What we offer

Flexible working hours and hybrid working model

Reduced working hours on Fridays and during the summer

26 days of paid vacation

Private health insurance (partly paid by the company)

Subsidised meals in our canteen and fruit and coffee at your disposal

Personal development programs, online training, and opportunities to get involved in different projects depending on your interests

Regular company and team events

What you need to succeed

A minimum of 5 years of proven experience in a customer service position

Skills to lead projects and teams

Proficiency in Microsoft Office (Advanced excel and Power Point) and customer service software.

Great level in both spoken and written English

Willingness to travel through Spain and Portugal visiting the different teams.

Extra information / Apply direct

Are you the perfect candidate we are looking for? We would like to hear from you You can express your interest in this role by clicking the button "apply online'' and we will contact you as soon as possible. In case you do apply, we like to thank you for sharing your ambition with us

Our organisation

Nutreco is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.

Equal Opportunity Employer

Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Nutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

VAC19175
Tres Cantos Spain

salary-criteria

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