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  • 1 month ago

jobs description

Lincoln College International is looking for an enthusiastic IT Administrator Support. Join our team and become a part of our robust growth. The position is based in Riyadh and is available to Saudi nationals only.Responsibilities will include:• Provide on-site telephone support, log incidents accurately, and resolve them promptly using remote technology.• Deliver outstanding customer support through patience, diligence, and problem-solving skills.• Maintain detailed records of incidents and adhere to established procedures and service level agreements.• Prioritize instant resolution of service incidents and minimize escalations.• Install, configure, and replace desktop computers and equipment, ensuring proper asset tracking and recycling.• Provide basic support for telephone handsets, mobile devices, and communications cabinets.• Support interactive teaching equipment and troubleshoot desktop software.• Escalate complex incidents to the IT Infrastructure Team and ensure thorough... documentation.• Troubleshoot hardware faults and manage Active Directory Server tasks.• Monitor network access, liaise with IT vendors, and manage IT inventory.RequirementBachelor degree in IT qualification or Diploma with 3 years experiencesAny certificate for IT or Network is plus • Bachelor's degree in IT qualification or• Diploma with 3 years of hands on experience• Any certificate for IT or Network is an advantage
Riyadh Saudi Arabia


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