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  • Certified Master ServiceNow Architect United States
  • CBTS in United States, , United States
  • jobs
  • 3 weeks ago

jobs description

CBTS is searching for a Certified Master ServiceNow Architect. Candidates need to have over fifteen (15+) years of total relevant IT experience in a technical field of which a minimum of 5 years of their experience as an enterprise Architect for a major Service Management System (ServiceNow). Candidates are also required to have a Bachelor's degree in Management Information Systems (MIS... Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years’ experience in lieu of degree). Other preferred certifications would include ITIL Foundation Certification, Current ServiceNow Certified System Administrator (CSA) Certification or a validated ServiceNow Certified Master Architect (CMA) Certification.

Responsibilities:
• Must be Able to architect solutions in ServiceNow to accommodate complex business needs. Design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail and others. Architect Will work with teams to improve business and technology processes through technology, using standard industry best practices. Must be able to support numerous large projects at one time, assist with future planning strategies.
• Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.
• Implement end-to-end ITSM system enhancements to improve service delivery.
• Effective communicator and relationship builder to system stakeholders and organizational leadership.
• Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback.
• Engage with teams to improve business and technology processes through technology, using standard industry best practices
• Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government.
• Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures.
• Document platform design. Creates and maintains existing architecture view.
• Adhere to DevSecOps principles to ensure security across the platform and ancillary systems.
• Responsible for leading and facilitating Service Management System (ServiceNow) upgrades
• Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
• Perform response and resolution for escalated SMS service requests and incidents.
• Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards.
• Serve as a mentor to share knowledge, provide coaching while learning from others.
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

Qualifications:
• 15+ years of relevant IT experience in a technical field and 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).
• Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree).
• Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.
• Current ServiceNow Certified System Administrator (CSA) Certification is required.
• ITIL Foundation Certification
• 5+ years of direct experience in ServiceNow is preferred.
• One or more of the following current ServiceNow Certifications is desirable:

o Certified Master Architect (CMA)

o Certified Implementation Specialist - IT Service Management (CIS-ITSM)

o Certified Application Specialist - Customer Service Management (CAS-CSM)

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws
United States

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