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  • Customer Service Manager - Retail Banking (Welcome Fresh Grad) Hong Kong
  • Hudson in Hong Kong, , Hong Kong
  • jobs
  • 3 weeks ago

jobs description

Job Overview:

Our client (Tier 1 & Well-known Bank) who is seeking highly motivated and customer-oriented individuals to join their Retail Banking team as Customer Service Manager.

Responsibilities:

1. Provide exceptional customer service to retail banking customers, addressing their queries, concerns, and requests promptly and professionally.

2. Assist customers in opening new accounts, processing transactions, and providing information on various banking products and services.

3. Conduct customer needs assessments to identify opportunities for cross-selling and up selling banking products and services.

4. Act as a reliable point of contact for customers, resolving their complaints and escalating complex issues to the appropriate departments when necessary.

5. Maintain accurate customer records and ensure compliance with regulatory requirements and bank policies and procedures.

6. Collaborate with other team members and departments to ensure efficient and seamless customer... service delivery.

7. Stay updated on banking industry trends, products, and services to provide accurate and up-to-date information to customers.

8. Identify and recommend process improvements to enhance the overall customer experience.

9. Participate in training sessions and professional development activities to enhance knowledge and skills.

Qualifications:

1. Bachelor's degree in Finance, Business Administration, or a related field. Relevant certifications in banking or customer service will be an advantage.

2. Proven experience in a customer service role

3. Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

4. Excellent communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.

5. Good problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and empathy.

If you are passionate to join in the Banking field, we invite you to apply for the position of Customer Service Manager (Retail Banking
Hong Kong

salary-criteria

Apply - Customer Service Manager - Retail Banking (Welcome Fresh Grad) Hong Kong