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  • 1 month ago

jobs description

Job Description:
• Direct supervision of remote Customer Support staff located across the state.
• 100 % travel to perform site visits, performance evaluations, and staff training and/or mentoring sessions geared to gauge & improve overall customer service...
• Coordinate staff scheduling, supervises workload and project status.
• Ensures compliance with company policies, customer requirements, quality goals.
• Monitor trouble calls & ensures their timely and effective completion.
• Provide management-level reports on activities, metrics, trends, and issues.
• Recommend purchase of new equipment and tools to improve staff effectiveness
Atlanta GA USA


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