• 2 Relationship Manager FI, MNOs & DOs Lusaka
  • Natsave in Lusaka, , Zambia
  • jobs
  • 3 weeks ago

jobs description

1. Purpose of the Job
To strategically cultivate and maintain strong relationships with key clients, including individuals, businesses, or organizations. Play a crucial role in driving revenue growth, ensuring client satisfaction, and advancing the bank’s mission by offering tailored financial solutions and services.

2. Key Responsibilities
• Recruit, build, lead and upskill a team of world-class Corporate Bankers and ensure that FI MNOs & DO team works effectively with all product partners and stakeholders.
• Implement, communicate, and customize relevant bank strategic plans in relation to the FI, MNOs & DO business including the delivery of a strong customer value propositions (CVP)
• Deliver the integration of teams and structures into the FI MNOs & DO segment, including driving the standardization of the operating model.
• Model an environment of continuous improvement and professional growth for self and team and proactively identify opportunities to develop... upskill and support the team in achieving their goals.
• Deliver income growth targets and key operating metrics (client acquisition, client satisfaction, product utilization, customer churn etc.).
• Structure Financing solutions for clients and explore alternative solutions in the event of declines from credit.
• Ensure regular customer visits and keeping abreast with develops in various markets and industries that customers operate in.
• To build a customer-centric culture within the segment to ensure excellent customer service so as to build client loyalty and achieve top-of-mind banker status.
• Manage the FI & DO clients segment within relevant cost budgets, both direct and overall, on a cost-to-income ratio basis.
• Manage Non-Performing loans (NPLs) well within expected levels for FI MNOs & DO clients across the business cycle.
• Manage the risk profile for the FI MNOs & DO segments, including credit, operational and reputational risk in accordance with Bank standards.
• Ensure effective implementation of the department risk management framework proactive identification, management, monitoring and reporting of risk.
• Ensure effective processes are in place to deliver the Corporate and Investment Banking CVP and that relevant service level agreements are adhered to.
• Provide oversight across the segment, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.
• Engage with all audit findings and ensure feedback is acted upon.
• Continuously improve the operational efficiency and effectiveness of processes as they relate to the segment within the job holder’s remit.

3. Qualifications & Experience
• University Degree in Business/Marketing/Finance/Social Sciences or relevant field
• Grade 12 Credit or above mandatory in mathematics and English and any other three subjects.
• Minimum of 5 years in related role particularly in a corporate sales environment
• Knowledge of financial products and services
• Demonstrates selling negotiation and communication skills.
• Produce concise, coherent, accurate and well-articulated presentations, reports, and briefs.
• Demonstrates sound knowledge of computer-based applications, including but not limited to Microsoft, excel, word and PowerPoint.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree
Lusaka Zambia


Apply - 2 Relationship Manager FI, MNOs & DOs Lusaka