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jobs description

Job Title: Engagement Center Program Manager

Classification: Exempt (Salary...

Status: Full-Time

Location: Davis Square, Somerville MA

Department: Homeless Services

Reports to: Director of Homeless Services

About Us

The Somerville Homeless Coalition is a human services agency providing homeless families and individuals

with emergency shelter, street outreach services, case management, housing search, permanent supportive

housing, homeless prevention and connections to supplementary community-based services. We also operate a

food pantry marketplace, grocery home delivery and community meals program - Project SOUP. Our

programming is dynamic, fast-paced and impactful with people seeking a wide-range of services, support and

resources. To learn more, please visit SHC's website.

Position Summary

The Engagement Center Program Manager oversees and is responsible for managing the day-to-day operations

of the Somerville Homeless Coalition’s day drop-in Engagement Center. The person holding this position will

be empathetic, flexible, boundary conscious and professional. This position is responsible for supervising the

Engagement Center’s front-line milieu staff and the housing search team. The Manager will also be responsible

for overseeing the program facility/office environment out of which the Engagement Center operates.

Essential Functions, Duties and Responsibilities

Engagement Center Day Drop-in

● Develop, encourage and lead a positive, professional and productive program environment for all

clients, staff, volunteers, providers and visitors

● Manage all aspects of the day-to-day program operations at the Engagement Center

● Directly supervise, coach and support program front-line and housing search/case management team

● Develop a program and team that consistently maintains structure, health boundary adherence and

accountability for clients and staff

● Identify, address, and follow-through with constructive resolution of all issues arising within the

programs, including resolving complex situations

● Implement and coach team members to provide program and behavioral interventions, within a trauma-

informed and harm reduction context, in an assertive manner that is creative, consistent, reasonable and

decisive

● Ensure fair and consistent enforcement of established rules, policies and procedures

● Troubleshoot maintenance related items for the office facility and adjacent building areas, including

maintaining program supplies inventory

Housing Search Navigation

● Supervise, coach and professionally develop Housing Navigators

on skills and knowledge necessary to be effective and impactful with their clients

● Create Housing Navigators’ caseloads based on level of vulnerability and other established parameters

● Oversee and assist homeless clients in applying for all housing opportunities, public benefits and

connecting clients to other mainstream resources

● Oversee assessments, housing plans, case management and post-housing placement stabilization

General Responsibilities

● Consistently initiate communication and be responsive with supervisor on program activities

● Manage hiring, training, supervision and evaluation of staff in conjunction with HR

● Monitor staff time sheets and other personnel related paperwork such as performance reviews

● Ensure clear, detailed, organized, timely and objective record keeping of program activities

● Monitor and ensure compliance with contractual requirements, particularly administrative tasks that

include timely data entry into HMIS for assessments, contacts and case notes

● Use and train on Motivational Interviewing, conflict resolution, de-escalation and harm reduction

● Provide reflective listening, empathy, encouragement, accountability and support

● Ensure completion of all program paperwork and protocols by deadlines

● Collaborate with the organization and operation of all volunteer and in-kind donation activities

● Facilitate weekly staff meetings, professional development and attend service provider meetings

● Collaborate with intra-agency staff/programs and providers to offer cohesive network of support

● Manage timely and accurate HMIS data entry, contacts and online assessments

Education, Abilities, Competencies and Experience Required

● High School Diploma

● Excellent communication skills, including oral and written communication

● Ability to manage multiple tasks

● Bilingual preferred (Spanish-English preferred)

● Excellent computer skills, including Google Applications and Microsoft Office software

● Punctual, consistent attendance, organized and detail oriented

● Ability to be resourceful and proactive in dealing with all types of issues that may arise

● Ability to take initiative and work independently

● Sensitive and understanding of the homeless population, including those with disabilities

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office and professional environment. This role routinely uses standard office equipment

such as computers, phones, photocopiers. On occasion the job will require going out in events or organizations,

based on the needs of the business.

Physical Demands

This is mostly sedentary outside of travel in an office space. This would

require the ability to sit at a desk, frequent walking, bend or stand as

necessary.

Position Type and Expected Hours of Work

Designated days and schedule will be primarily Monday-Friday though will also be based on the needs of the

operation and business, may require weekends, nights and early mornings.

Travel

Position requires minimal travel; based on the needs of the operations and business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may

change at any time with or without notice.

SHC is an Equal Employment Opportunity Employer. SHC provides equal employment opportunities to all

employees and applicants for employment and prohibits discrimination and harassment of any type without

regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local

laws.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Ability to Relocate:
• Somerville, MA 02144: Relocate before starting work (Required)

Work Location: In person
Somerville MA USA

salary-criteria

Apply - Homeless Drop in Center Manager Somerville