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  • Customer Insights Analyst Augusta
  • Textron in Augusta, GA, Georgia
  • jobs
  • 1 month ago

jobs description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in...
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.

Responsibilities:
Analyzes and interprets sales and customer trends/patterns using internal and external data to identify
causes and opportunities leading to actual and desired results
Analyzes marketing and customer service data to drive improvements and increase revenue
Support and/or develop dashboards and reporting to streamline customer service initiatives
Perform regular material data audits between various systems to facilitate standardization and process
alignment
Work with the Digital Marketing Team to optimize performance of E-commerce and brand websites
Prepare, develop, and analyze daily, weekly, monthly, and quarterly reports to provide insights on key
process performance
Actively participate in Salesforce testing, training, and integration
Additional customer insights related duties as requested
Contributes to a culture of respect, dignity and inclusion, where everyone, feels heard and understood,
empowered and valued

Qualifications:
Education: Bachelor's degree required
Years of Experience: 2 or more years of relevant experience
Software Knowledge: Microsoft Office, PowerBI, Salesforce, SAP
Augusta GA USA

salary-criteria

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