At Travefy we’re looking for a support pro to join our Client Champion team.
Build tools that are shaping the future of travel...
At Travefy our mission is to power the success of travel professionals.
Our platform helps Travel Agents, Tour Operators, and other travel professionals enrich traveler experiences and efficiently grow their businesses with tools that help them build client itineraries, manage client information, and market their offerings. We’re proud that Travefy powers thousands of travel businesses across the globe and are excited to grow our team with others who have a passion to solve problems and transform the travel industry.
Client Champions at Travefy are an integral part of our commitment to the success of our users and embody our philosophy that support is a feature.
As a lean team, Client Champions at Travefy are never a cog in the machine and always own their own work streams, with ample opportunities for learning, development and most importantly – impact.
This position is available in Lincoln (Nebraska), Omaha (Nebraska), and Pennington (New Jersey)
Roles & Responsibilities
As a Client Champion you will:
• Provide world-class support to potential and existing customers via email, web-chat, and phone to ensure they have the best possible Travefy experience
• Provide personal training sessions for users, ensuring they are making the most of Travefy's software
• Write FAQs, create videos, or other documentation to help users help themselves when using Travefy
• Collect user feedback, bugs, or other issues to share with the product team
You'd Be A Great Fit If
• You are a high-energy self-starter with an infectiously positive attitude
• You’re a good listener and empathetic to user needs
• You are a problem solver and critical thinker with fantastic professional communication skills
• You love people and thrive on interacting with them across mediums
Requirements
• You are a strong written and verbal communicator
• You have clear experience in a customer-facing or support role
• Experience with SaaS technology, the travel industry or Intercom is a plus!
Benefits
• $47K total target compensation including $40K base salary and $7K target performance bonus
• Healthcare, Dental, and Vision coverage for you and your family in addition to Disability Insurance and Life Insurance.
• 401(k) Retirement Plan with automatic company contribution
• An Unlimited Vacation Policy including an Annual Travel Stipend
• Enjoy a technology budget, food budget, and fun work environment
• And more…
Travefy is an an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor employment visas at this time.
Apply for the job
Do you want to join our team as a new Client Champion? Then we'd love to hear about you
Pennington NJ USA