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Freight Forwarder Springs

2021-05-29 20:07:24
Freight Forwarder Springs
DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: Kempton Park

Job Posting Title: Freight Forwarder, Air Imports

Time Type: Full Time

Minimum Requirements

Own reliable transport

Ability to work late where required and weekend work is scheduled on a roster

Grade 12

Ability to travel where required if required

Airfreight Import Experience (minimum 5... years)

Intermediate computer literacy level in MS Word, Excel, Powerpoint and Outlook.

Cargowise understanding and previous experience would be beneficial

Job Related requirements

General understanding of the industry and related job requirements for freight forwarding.

Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.

Liaising and pro-actively communicating with clients throughout the process.

Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.

Minimum 3 years in the industry;
• Pro-actively communicating and resolving queries or delays for clients
• Managing clients KPIs / performance on a monthly basis and productivity of own desk
• Making special arrangements / involving the right level of individual to support on critical shipments.
• Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
• Resolving client and routine queries professionally and timorously
• Managing costs effectively and carefully.
• Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
• Involvement with Implementation of new accounts that fall under your specifications area of work
• Tracking shipments from collection to collection and arrival.
• Overtime when applicable
• Manage Negative WIPS/ open accruals / open negative accruals.
• Excellent administrative skills
• Admin work will be applicable
• Able to work without constant supervision
• Able to work under pressure

Added advantages for this role

Good communication skills, both verbally and written. Understanding of profit and loss revenue or losses on shipment basis. Ownership and self motivation, to ensure any challenge is addressed immediately and resolved as soon as possible. Having an all round understanding of the airfreight function to ensure solutions can be provided to the client.
• Min 5 year experience in freight forwarding.
• Must have knowledge of import air process
• Person must be organized and be able to manage a desk
• Self Motivated and deadline driven
• Able to work under pressure when required
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven

Main purpose of the role

To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times.

Duties and Responsibilites

To manage the import controller daily tasks and functions, as well as acting and escalating where required for all stakeholders.

Completion of relevant shipping documents as prescribed by local &

international authorities
• Ensure company performance objectives are achieved
• Co-ordinate the movement of cargo on behalf of clients
• Follow operational systems and procedures
• Develop and maintain working relationships, networks and partnerships

that help achieve business goals
• Effectively apply verbal, non-verbal and written communication methods

to achieve desired results from internal / external clients and colleagues

on issues, changes and shipment status in line with client / Customs SOP's
• Control expenses by actively monitoring waste within your control.
• Ensure best control of costs and transit at all times on all routes
• Problem solving skills: must be able to work with other colleagues,

departments, 3rd party suppliers and clients in a proactive and professional manner
• Provide positive solutions to all problematic situations
• Find innovative ways of reducing errors and omissions
• Understand and exceed client's expectations and requirements
• Provide innovative, effective solutions to client's needs
• Ability to foresee problems arising and provide alternatives and solutions proactively
• Accountable for timeous resolution of outstanding debtors queries,

foreign debtors queries, creditors reconciliation queries and foreign

account queries under your control
• Accountable for on time billing to clients
• Team player: provide full support to the team and manager

Additional job information


Take ownership of queries

Communicate effectively

Well-presented and professionally dressed

Requires time management

Driving and enforcing company policies

Managing own Performance

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time
Springs South Africa
Freight Forwarder Springs DSV Springs
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