Let us work with you to ensure that your systems are running at optimal levels.
CJN IT Solutions provides businesses with proactive IT maintenance services, which ensure that your business computer systems run at optimal levels while minimising potential downtime.
Our IT management services are provided at a fixed monthly fee & focus on the SME sector.
Our SLA (service level agreement) combines both reactive & proactive IT maintenance & support services into a unique offering, which aims to ensure a trouble-free IT environment for your business. Our IT management maintenance services will allow you to focus on your business instead of wasting costly time trying to resolve IT problems.
What is IT maintenance?
IT systems are maintained by performing certain essential tasks at regular intervals. Each customer has unique requirements. There are some tasks which most customers require to ensure that their systems are running securely & efficiently. Automated systems & procedures are implemented to ensure that most of these tasks are done with minimal or no user intervention, ensuring, for instance, that antivirus & Windows security updates are performed regularly.
When essential computer system maintenance is performed regularly, the amount of computer downtime is greatly reduced. It ensures that productivity levels are not hampered by unforeseen computer problems which should have been prevented by regular maintenance.
Why is IT Maintenance important for a business?
Most businesses in today’s technology-focused world rely on their IT systems for effective operation. Even the simplest tasks, such as sending a quotation or printing an invoice, are done on a computer. This means that any downtime on your IT systems could bring your business to a grinding halt. Keeping your IT systems properly maintained can no longer be overlooked as IT systems are an integral part of your everyday business processes.
Types of maintenance
We focus primarily on proactive & reactive IT system maintenance.
- Proactive maintenance: This is the most important type of IT network maintenance. It prevents problems from happening by implementing processes & systems which minimises computer downtime & optimise the efficiency of IT systems.
- Reactive maintenance: No matter how well regular computer maintenance is performed, there will always be a need for reactive maintenance. Reactive computer maintenance services is to fix a problem or find a solution to a problem that has already occurred. Email not working? Can’t print? These problems do occur & can be easily rectified should you have an SLA in place.
Advantage of our IT maintenance contract
With CJN IT Solutions you rely on a team for support instead of an individual. When starting a new SLA, we do an analysis of the IT systems in place. This is to acquire an in-depth knowledge & understanding of your IT systems. The information gathered is made available to our team of technicians, ensuring that there is an entire team of support staff with knowledge of your IT systems. Our familiarity with your IT systems will ensure problems are resolved faster as we already know how to fix problems specific to your environment should they occur.
CJN IT Solutions provides a complete IT solution which encompasses all your IT needs, including: