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IT Infrastructure Support Engineer: Servers And Storage Brakpan

2021-05-29 21:42:54
IT Infrastructure Support Engineer: Servers and Storage Brakpan
Job Description

Code/Reference:N/A11692

Job Purpose

Responsible for providing specialist, high-level technical advice and support for the installing, testing and maintaining of server and storage components for the business unit through ensuring that the Data Centre is kept within a pre-defined standard, administering and maintaining the units active directory (AD) services, maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work and that the necessary data protection procedures, including backups, restores and archiving are implemented.

Education

IT Related Diploma or NQF Level 6

ITIL Certification

MCSE Server Infrastructure (advantageous)

Dell / EMC storage (advantageous)

Experience

Minimum of 4 years relevant IT industry experience

Experience

with the deployment of large scale production virtualisation systems

Experience

in storage area networks (SAN)

Skills

and Knowledge

Problem solving

Implementing and... co-ordinating resources

Assessing and evaluating information

Planning

Decision-making skills

Developing relationships

Analytical thinking

Results orientation

Application Solution Design and Planning

Technical Writing

Business Continuity Management

Applications Development

Stakeholder relationship management

Contracts management

Project Management

Gaming Product & Service Knowledge

English Verbal and written communication skills

Risk management

Key Performance Areas

Delivered Unit Servers & Storage Plan

Understand and provide input to the IT business plan

Align Technical direction (equipment) to Group IT strategy

Develop plans for the installation of server components

Compile project plans and milestones for the implementation of components and systems

Align the Business unit data centre with Group requirements

Communicate to relevant stakeholders in IT and the business with regards the server and storage virtualisation plans for the business unit

Stabilised Servers , Storage & Virtualization Environment

Assume the responsibility of the server owner at a unit level

Installing of servers and server components

Testing of the server

Detect and respond to server and server component technical problems

Make recommendations on server components or equipment to improve system performance

Act as a subject matter expert for the resolution of technical issues related to the server for the business unit

Escalate any issues that cannot be resolved to Group SunIT

Software Asset & Configuration Management

Consult with stakeholders and obtain sign off on system changes

Approve and plan changes or configuration requirements

Monitor process to ensure no unapproved changes are made

Identify risk areas, issues and challenges with software configuration

Conduct quality assurance on work performed

Project manage changes

Conduct post implementation reviews

Stakeholder Engagement

Communicate on IT policies and SOPs to all end-users

Provide updates to users on changes to IT policies and processes

Elicit requirements and challenges being faced by stakeholders with regards the network routing and switching environment

Plan and provide solutions to requirements identified

Provide feedback to stakeholders with regards implementation

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans
Brakpan South Africa
IT Infrastructure Support Engineer: Servers and Storage Brakpan Sun International Group Brakpan
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WefixTech Standard Street, Nairobi, 00200 KE
WefixTech
Standard Street, Nairobi, 00200 KE

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