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Agency Key Account Executive Ho Chi Minh City

Ho Chi Minh City
2021-12-01 02:00:49
Agency Key Account Executive Ho Chi Minh City
PURPOSE AND SCOPE
• Daily working with sea/air/product teams for competitive pricing and service quality, offering competitive solutions for customers. Daily working with overseas agents on sales activities, quoting for spot rates/ RFQ/ or biddings, negotiate and close won for business.
• Daily monitor and follow up with Customer Service team to make sure Customer’s SOPs are strictly complied and reach KPIs.
• Daily report to Supervisor
• Direct reporting to Flexport Account Manager

JOB DESCRIPTION

PERFORMANCE
• GP budget
• Build and develop relationship with company’s customers in VN, KH, MM
• Monitor Airfreight, Sea freight and CFS procurement
• REV budget
• Build and develop relationship with Company’s customers in VN, KH, MM
• Monitor Airfreight, Sea freight and CFS procurement
• Follow and achieve KPIs (Air & Sea):
• Air: Air Transit time; Documents uploaded; KPI-Adding Schedules; KPI-Origin Events
• Sea: Documents timeline; FCL booking; Origin Events; compliance
• Warehouse... gate-in/out; turnaround time

Achieve:
• Gross Profit vs Target
• Revenue vs Target

CUSTOMER SATISFACTION
• Follow and increase % Shipper submit bookings in App (follow by Company QBR review; exclude exception cases)
• Control the number detractor comments from Shipper (follow by Company QBR review)
• Increase % positive feedback from shipper.
• Control the number of escalation in a month / shipment in a month (Total shipment in a month (departure month)
• Always in a state of readiness for working and keeping the polite attitude with customers. Greet and address customers in a friendly and respectful way.
• No delay on problem solving: Corporate with relevant departments to find solutions for problems of the customer in the best way possible;
• Maintain professional internal and external relationships that meet custom
• Proactively establish and maintain effective working relationships with all support departments: Keep the good service quality currently client is using; Keep good relationship; Check the client's need and supporting.
• Good communication and building relationship

OPERATION EXCELLENCE
• Increase working efficiency
• Follow up with AR/CS team and support deal payment with Shipper/agent.
• Decrease the number of mistake of operation: Monitor procurement; follow KPI- Operation process strictly; …
• Provide outstanding and exceptional customer service.
• Follow Operations activities such as customer complaint, delivery status.

HUMAN RESOURCE MANAGEMENT
• Compliance with Company Regulation, policies, SOP of BU, current law.
• Self-learning through read book, attend working related courses, e learning …
• Attend all activities of BU/ Dept. with positive spirit
Ho Chi Minh City Vietnam
Agency Key Account Executive Ho Chi Minh City Indo Trans Logistics Ho Chi Minh City
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