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Security Shift Supervisor Ione

2021-09-14 04:00:01
Security Shift Supervisor Ione
Job Summary:

Supervises, trains, and coordinates security staff to ensure compliance with all related policies. Responsible for the supervision of a team of Security and Guest Safety Officers on a particular shift. Provides a safe environment for all guests and employees.

• Required excellent written and oral communication skills.
• Required to have valid California driver’s license with no DUIs or suspensions within the last three years.
• Must be at least 21 years of age.
• Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
• Must have excellent supervisory and interpersonal skills.
• Must possess excellent customer and employee relations skills.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
• Preferred previous security experience.

Essential Job Functions:
• Responsible for the safety and well-being of guests, fellow employees and others on property.
•... Efficiently manages personnel and resources ensuring that all property policies and procedures are followed completely.
• Ensures all reports and correspondence are properly completed in a timely manner throughout the department.
• Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments.
• Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures.
• Performs all duties of a Guest Security Officer as needed.
• Determines personnel labor requirements on a daily basis to accommodate property peak hours.
• Supervises and monitors entire security staff assigned to shift.
• Holds roll call, plans duties and make assignments at the beginning of shift.
• Sets standards, trains and evaluates subordinates in a consistent and tactful manner.
• Continually evaluates subordinates for alertness, appearance and proper performance of duties.
• Supervises and conducts on the job training for all new officers assigned to their shift.
• Interviews and selects new employees.
• Writes and delivers performance reviews; makes or recommends wage increases; makes or recommends promotions.
• Checks all reports for accuracy and completeness.
• Reports all unsafe conditions which have been identified to the Director and Risk Management as needed.
• Briefs the director on all matters that should be called to the director's attention.
• Briefs the director on all incidents and any pertinent information occurring on the previous shift.
• Responds to all fire alarms and other emergencies on property. Renders assistance to executives and supervisors.
• Schedules personnel for special events.
• Schedules vacations and any replacements that are needed.
• Verifies and approves all trespass warnings and detentions.
• Investigates complaints about security from guests, department heads, etc.
• Handles employees' complaints or grievances, ensuring chain of command is followed; recommends disciplinary action or disciplines employees.
• Ensures that all monetary transactions handled by security personnel are in compliance with state gaming rules and regulations.
• Monitors legal compliance with federal, state, and gaming laws.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Must be able to work independently.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural ques.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:
• Must be able to maneuver to all areas of the casino.
• Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.
• Must be able to physically restrain adults who weight more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to use proper team lifting and carrying techniques.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.


Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Security Shift Supervisor Ione Harrah's Northern California Ione
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