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Field Service Tech (NE) Chicago Pro Mach Inc Chicago

Field Service Tech (NE) Chicago

Pro Mach Inc
Chicago IL
2020-10-29 21:10:16
Field Service Tech (NE) Chicago
Job Description The incumbent's main responsibilities are: Ensure the installation service as well as start-up of equipment and machinery in accordance with established priorities; Following receipt of recommendations and instructions from the Service Department, change certain configuration settings in systems such as vision, encoder, PLC, HMI etc.; Solve operating problems, carry out repairs and make adjustments either by phone or at the customer's site; Train operators and users at the customer's site when equipment is commissioned; Respond to the different requests for service transmitted by the coordinator; o Prepare service reports, signed by the customers, on a daily basis to ensure proper follow-up; Assess customer needs and opportunities in order to optimize their equipment and processes and propose solutions such as preventive maintenance programs, and then communicate information regarding identified improvements to his superior; Follow up with the customer after a visit to... ensure their satisfaction; Make courtesy calls and visits on a regular basis to follow up with existing customers; Consult the database that contains all actions carried out on equipment and updated information from the customer (Sales Force), prior to making, and in order to optimize service calls or visits; Review documentation and identify corrective actions (Ex When equipment is commissioned for the first time, operations manuals should be reviewed); Constantly keep abreast of changes and be on the lookout for updates and new equipment developments. Share and exchange solutions with other service technicians; JOB REQUIREMENTS: College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training; Five (5) or more years of experience in equipment and automation, ideally in the packaging sector; Expertise in mechanics or electro-mechanics; General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000); Ability to read and understand mechanical drawings and wiring diagrams; Bilingualism English and French, both spoken and written is an asset Basic knowledge of the Office suite Excellent customer service orientation and positive attitude; Autonomy and resourcefulness; SPECIFIC CONDITIONS The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies. Frequent travel into Canada and in USA, by car or airplane is required; A valid passport is required at all time. A valid driver's license is required at all times, as well as a vehicle. The work requires manual labor and physical exertion. BENEFITS: As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (hourly rate), very comprehensive medical/dental programs as well as life insurance, a pension plan and a generous paid time off program. Due to the high volume of incoming resumes, only candidates chosen for interview will be contacted. Pro Mach is committed to providing an accessible workspace. Should you require accommodation during the recruitment process please notify the Company. ABOUT NJM PACKAGING: The world's proven, trusted, single-source provider of automated packaging machinery for pharmaceutical, nutraceutical, and personal care products, NJM offers both stand-alone solutions and integrated systems for packagers of solid dose and liquid pharmaceuticals, biopharmaceuticals, vitamins, and food supplements. As part of the ProMach Pharma business line, NJM helps our customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit Link Removed and for more information on ProMach Careers, visit Link Removed . Job Requirements See job description
Chicago IL USA
Field Service Tech (NE) Chicago Pro Mach Inc Chicago
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