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Service Contract Administrator - Remote DGS Baker City

Baker City OR
2021-08-22 22:45:01
Service Contract Administrator - Remote DGS Baker City
Service Contract Administrator - Remote (DGS)
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Wednesday, June 30, 2021
Diversified: Connecting Organizations with Effective Collaboration

Take your place on our team - one that shares a DNA of excellence, professionalism, dedication and service! With projects... in over 50 countries and spanning six continents, we offer opportunities in a wide array of specialties and locations, empowering you to mold your career path to fit evolving needs and interests.

Our dedication in delivering exceptional service, keen drive to encourage the internal pursuit of maturing career interests and our pliability towards the day to day lives of all who make us whole, thus making us more than a team Here at Diversified, we are a family!

The sun never sets on our global team, with more than 50 locations around the world. Just imagine what s on the horizon for you as a member of the Diversified family!


We are passionate about what we do, connecting people, technology and experiences, where and when it matters most. We strive to attract employees who are committed to excellence, ambitious and want to work with an organization that rewards performance, values loyalty and is dedicated to achieving mutually beneficial outcomes. We are committed to supporting employee growth and providing opportunities to continually learn and develop their skills.

Connect to your future at Diversified, where if you can dream it, you can do it.

About The Role

Service Contract Administrator - Remote (DGS)What part will you play?
The Service Contract Administrator is primarily responsible for agreement creation, renewal, activation, adjustment and system maintenance for clients in all Business groups. Work responsibilities include partnering with Account Executives, sales leadership and clients to price, quote, create, modify and maintain in the database. High priorities include meeting client expectations while maintaining profitability and service level agreement standards.

What will you be doing?
• Work with internal teams to setup newly sold agreements, process credits & change orders as needed
• Proactively provide tools & information to both Account Executives and clients to enable agreement renewal, including modified equipment list pricing and warranty detail
• Generate forecasting and opportunity reports for business groups and leadership (monthly)
• Work with manufacturers on sub-coverage equipment quotes and warranty clarification
• Create equipment list quotes from BOMs & completed site surveys
• Participate in turnover meetings at project completion for Agreement or warranty support; validate that AE and client discussed service coverage opportunities
• Maintain existing Agreements (database updates, price/date changes, etc.)
• Process and monitor Sub-coverage purchase requests to fulfill new & renewal business
• Secure payment detail to finalize transactions
• Contact clients with outstanding Service receivables and drive collection activity

Physical Working Environment:
• Work is performed in an office environment with long periods of sitting and keyboarding
• Occasionally required to stand, walk and reach with hands and arms

What do we require from you?

• High School Diploma, Associates degree (AA) or equivalent experience

Required/Desired Knowledge, Experience and Skills:
• At least one year related customer service industry experience and/or training; or equivalent combination of education and experience
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial time pressure and to perform under the demands set by the company
• Audio Visual equipment knowledge preferred
• Excellent communication and organizational skills
• Strong math and keyboarding skills
• Working knowledge of Microsoft Office suite with emphasis on Excel
• Experience with ERP and CRM applications
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to provide excellent customer service to clients
• Ability to efficiently meet deadlines
• Must be self-directed, capable of working well independently as well as contributing in a team environment

But wait, there s more! At Diversified, we offer our teams
• Collaborative work environments with dynamic growth opportunities
• Our commitment to your ongoing career development and education
• Comprehensive competitive benefits package
• Opportunities to work on some of the world's most iconic and innovative projects
• The ability to shine as an industry leader
Diversified: Imagination Engineered
As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market. From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day. Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world. Connect to your future at Diversified, where if you can dream it, you can do it!

To learn more about becoming part of the Diversified team, visit us at or email us at .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or gene
Baker City OR USA
Service Contract Administrator - Remote DGS Baker City Diversified Baker City
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