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Account Clerk III Alexandria

2021-09-18 18:30:01
Account Clerk III Alexandria
Account Clerk III The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter of the City's square miles have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for the Account Clerk III position. An Overview The City of Alexandria's Finance Department is looking for a motivated, responsible, customer service-oriented Account Clerk III to join our team. Serving at the Customer Service Center counter in the Revenue Division and the Treasury... Division teller windows, the Account Clerk III provides Alexandria residents and business owners with high quality tax-related customer service, assisting walk-in and call-in customers with vehicle assessments, billing, payment, and all issues related to City taxes (eg business, meals, and transit taxes, among others). The Account Clerk III performs their work under the general supervision of either the Car Tax Manager or the Deputy Treasurer. A significant aspect of this work involves use of the City's personal property (car tax) system, real estate tax system, parking ticket system, business tax system, and automated cash registers. What You Should Bring The ideal candidate has some familiarity with the policies and procedures governing tax administration in local government and is passionate about providing Alexandria residents and businesses with friendly, efficient, and competent tax services. Additional skills and abilities include: Knowledge of the administration and assessment of personal property and business taxes; Knowledge of the administration of trustee taxes, such as Meals Tax and Admissions Tax; Knowledge of professional payment processing and accounts receivable software systems; Knowledge of local government tax administration, including assessment, billing, payment processing, and collections; Ability to read and comprehend government documents including the Code of Virginia, the Alexandria City Code, and tax bills; Ability to explain government regulations in plain language; Ability to reconcile financial statements and generate accurate financial summary reports; Ability to provide high quality customer service in a fast-paced environment; Ability to deescalate potentially tense interactions with members of the public. The Opportunity - Examples of Work Staffs public Treasury windows, operating the City's cash register software system (PCI RCS) and the City's four accounts receivable systems (PCI RBS (real estate), RevOne (business tax), personal property tax system, and Duncan (parking tickets)); Staffs public Revenue counter, establishing tax accounts for personal property (car tax) and business tax customers; Adjusts personal property and business tax accounts; Receives and processes payments via cash, check, and credit card, prepares receipts, balances cash, and prepares deposit slips; Prepares monthly revenue reports; Answers taxpayer questions in person, over the phone, by email, and by physical mail; Researches and resolves difficult taxpayer complaints and problems regarding various tax issues, preparing receipts for cash and checks received, balancing cash, and preparing deposit slips, using state and local guidelines; Reviews and approves financial transactions, account codes, and amounts for entry into the City's ERP, Tyler Munis; Maintains and balances real estate property tax adjustments and refunds; Prepares and reviews statistical reports related to vehicle personal property; Maintains accurate, well-organized records for all tax-related documents in Revenue Division's Laserfiche database; Performs related work as required. About the Department The City of Alexandria's Finance Department is a fast-paced, diverse, and customer service focused operation that is responsible for: the assessment, collection, and enforcement of all City taxes, the management of cash flow and investments, accounting for and reporting the City's financial position, processing payroll, executing a fair and competitive procurement environment, assessing all real and personal property in the City, managing the City's risk and safety programs, and managing the City's pension plans. The Finance Department has seven divisions and in fiscal year 2020 is operating with a total budget of $13.9 million and 108.25 FTE positions. The goal of the Finance Department is to treat all employees, citizens, and business owners professionally, with fairness and compassion. Minimum & Additional Requirements High School Diploma or GED, and three years' experience in bookkeeping and related clerical work equivalent to the level of Account Clerk II, including the preparation of financial reports, and completion of high school level courses in bookkeeping, business arithmetic and English; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Preferred Qualifications Successful completion of college finance or business classes; experience in direct customer service; local government experience; experience assessing and adjusting Virginia local taxes; experience with payment processing and/or accounts receivable software systems. Notes This position requires the successful completion of pre-employment background checks including but not limited to drug testing, criminal background
Alexandria VA USA
Account Clerk III Alexandria City Of Alexandria Virginia Alexandria
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