Customer Service Representative Kyiv
Customer Service Representative Kiev, Ukraine.
Careers that Change Lives
Would you like to work at a rapidly growing international healthcare company where we appreciate your talent, experience and passion and where you can count on professional and personal development, exciting challenges and a dynamic environment?
Do you consider you have the right experience for a Customer Service Representative? Are you an enthusiastic and people-oriented person?
If yes, then send us your resume and enter the recruitment process right away!
Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Our offer package will include a competitive salary and other great benefits.
For this role, you would be expected to be located in Kiev, Ukraine.
A Day in the Life
Responsibilities:
Responsible for order management flow
Responsible for monitoring physical ... information flows
Manage all incoming calls
Handle all incoming e-mails to Customer Care shared mailboxes
Cooperation with custom clerence agency
Key contact in the coordination and communication about deliveries with customers & sales
Liaise with sales reps about customers, challenges & opportunities
Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with back office teams.
Responsible for logging a dispute when applicable, monitoring resolution and assist in resolving the issue
Contribute to process improvement / standardization (internal/external)
Pro-actively contact the customer to explore possibilities and work on improvements
Track backorders with supply chain and communicate with customers & sales
Participation in projects initiatives in the Customer Service area to assure outstanding quality of service delivered to customers as well as to improve local processes
Must haves:
Minimum 2 years work experience in Customer Service of international Company or wholesale company
University degree
Knowledge of SAP
Excellent knowledge of MS Excel
Fluency in Ukrainina and English languages (both written & spoken)
Excellent communication and interpersonal skills
Customer focus (ability to understand the customer needs is a must)
Accurate, attention to details
Stress resistant
Eager to learn
We are looking for a team player!
Nice to haves:
Work experience in Medical Device or Pharma industry
Understanding of logistics processes
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together
Kyiv Ukraine
Customer Service Representative Kyiv Medtronic Kyiv
