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Operation Manager Slovakia (+1 Other)

2021-05-19 00:01:38
Operation Manager Slovakia (+1 other)
Your tasks

Key accountabilities
• Responsible for part of service chain, cross Department level (technical layer)
• Responsible for KPIs and SLAs / OLAs of the related services
• Accountable for technical content of operational / specialized technical concepts.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Support SC OPM in planning the requirement for resourcing at both Department and Team level.
• Operational interface between the production and SC OPM.
• Support SC OPM in explanation of production options for SDM.
• Responsible for the default reporting ordered by the SC OPM.
• Monitor, manage and improve the efficiency of provided services.

Requirements
Education:
• Secondary education

Experience:
• Similar... position - 2 years minimum

Certification:
• ITIL Foundation

IT Technical skills:
• MS office - Advanced
• Core platform knowledge - Intermediate
• Related platform knowledge - Basic

Soft skills:
• Effective communication - Advanced
• Presentation skills - Advanced
• Negotiation skills - Advanced
• Team work cooperation - Advanced

Other skills:
• Process overview - Intermediate
• Quality management - Intermediate
• Leadership skills - Intermediate
• Project management - Basic
• Willingness to change, flexibility
• Proactive approach
• Customer, value, result and performance orientation
• Stress resistant

Language:
• English - Upper intermediate (B2)

Benefits
• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Your Profile

Requirements
Education:
• Secondary education

Experience:
• Similar position - 2 years minimum

Certification:
• ITIL Foundation

IT Technical skills:
• MS office - Advanced
• Core platform knowledge - Intermediate
• Related platform knowledge - Basic

Soft skills:
• Effective communication - Advanced
• Presentation skills - Advanced
• Negotiation skills - Advanced
• Team work cooperation - Advanced

Other skills:
• Process overview - Intermediate
• Quality management - Intermediate
• Leadership skills - Intermediate
• Project management - Basic
• Willingness to change, flexibility
• Proactive approach
• Customer, value, result and performance orientation
• Stress resistant

Language:
• English - Upper intermediate (B2)

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia
Slovakia (+1 other) undefined undefined
Operation Manager Slovakia (+1 other) Deutsche Telekom Systems Solutions Slovakia s.r.o Slovakia (+1 other)
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