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AT&T Customer Care Representative - Bratislava

Bratislava
2021-05-19 00:01:38
AT&T Customer Care Representative - Bratislava
As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.

We have 2 great teams within the center i.e. Collections and Technical Care and you’ll play a vital role in shaping the customer experience on general billing and payments or troubleshooting and scheduling repairs. The selection of the team depends on our current operational needs and your skills. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take... you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T

Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 24/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment

Essential information:
• *Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who reside in the country of Slovakia with the lawful right to live and work and/or are the EU citizens. This is due to the current travel restrictions and because new visa/work permit processing is currently suspended.

Contract type: Unlimited

Working hours: 24/7, 8 hours shifts.

Current shift schedule is from 11.00 am to 8.00 am CET including weekends for Technical Care Team. For Collections Team from 2.00 pm to 4:00 am CET including weekends.

Start date(s): June, July and August 2021

Salary: From 1150 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.

Selection process: online testing and video interviews (Please get ready your camera)

Please upload your CV in English. You cannot be invited for an interview without it
Bratislava Slovakia
AT&T Customer Care Representative - Bratislava Regular Bratislava
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