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Executive customer relation specialist Riyadh Saudi Arabia Amazon Riyadh Saudi Arabia

Executive Customer Relation Specialist Riyadh Saudi Arabia

Riyadh Saudi Arabia
2020-11-18 06:46:24
Executive customer relation specialist Riyadh Saudi Arabia
Job Description :

The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers, Customer Service and the overall business. ECR serves as a bridge between CS and a variety of other groups within our company, with responsibilities that include:

· Respond to enquiries from corporate executives, in addition to resolving contacts (received through any channel);

· Provide advice to CS floor staff, regarding escalated contacts;

· Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;

· Provide a detailed root cause analysis for customer advocacy to top level executives;

· Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to...
Riyadh Saudi Arabia undefined undefined
Executive customer relation specialist Riyadh Saudi Arabia Amazon Riyadh Saudi Arabia
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