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Service Availability Specialist - Jeddah, KSA Jeddah Saudi Arabia ADECCO MIDDLE EAST Jeddah Saudi Arabia

Service Availability Specialist - Jeddah, KSA Jeddah Saudi Arabia

Jeddah Saudi Arabia
2020-11-17 07:14:41
Service Availability Specialist - Jeddah, KSA Jeddah Saudi Arabia
Adecco Middle East is looking for a Service Availability Specialist for one of our client based in Jeddah, Saudi Arabia. The Service Availability Manager is responsible for executing the Bank IT Incident Management process and facilitates the execution of the Bank Change, Release and Problem Management processes which improve the service availability of IT and Business.
• Job Title: Service Availability Specialist
• Job Location: Jeddah, Kingdom of Saudi Arabia
• Preferred candidate from Banking industry within Gulf region
• Job Type: Permanent
• Salary: Open for discussion
• Experience : Minimum of 9 years of experience from Service management and availability management process execution / improvement

Purpose
• The Service Availability Manager ensures the Bank IT Communications Plan is executed at a high level of consistency and provides feedback for improvements. The Service Availability Manager coordinates services from third-party providers or vendors and participates in... establishing the required service level agreements and tracking related performance.

Responsibilities:
• To be accountable for the deployment of the Availability Management process and associated methods and techniques.
• To be responsible for ensuring the Availability Management process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose
• To be responsible for determining the Availability requirements from the business for new or enhanced IT Services
• To be responsible for the creation of Availability and recovery design criteria to be applied to new or enhanced Infrastructure design
• To be responsible for ensuring the levels of IT Availability required are cost justified
• To be responsible for defining the targets of Availability required for the IT Infrastructure and its components that underpin a new or enhanced IT Service as the basis for an SLA agreement
• To be responsible for the establishment of measures and reporting that reflect business, User and IT support organisation requirements
• To be responsible for the monitoring of actual IT Availability achieved vs targets and to ensure shortfalls are addressed
• To be responsible for the production and maintenance of an Availability Plan which prioritises and plans IT Availability improvements
• To promote Availability Management awareness and understanding within the IT support organisation
• To maintain an awareness of technology advancements and IT best practice, e.g. ITIL.
• Accountable for the performance and availability of Core Services; ensuring that all existing services are delivered within SLAs/OLAs agreed on with the business
• Manage the suppliers performance against Service Levels and lead internal and external organizations to implement the appropriate corrective actions when Service Levels are not met or in danger of not being met along with incident manager; accountable for the communication back to the business and IT leadership for all corrective actions and increase Service availability to business
Jeddah Saudi Arabia undefined undefined
Service Availability Specialist - Jeddah, KSA Jeddah Saudi Arabia ADECCO MIDDLE EAST Jeddah Saudi Arabia
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