Customer Services Team Leader St Petersburg LIFE AT BRP
We create innovative ways to move on snow, water, asphalt. In the air, on the ground and everywhere in between.
Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,600 driven, resourceful people.
Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft, Manitou, Quintrex, Stacer and Savage boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.
Because its not about the destination. Its about the journey. Yours.
We are passionate and qualified... by joining BRP, you will evolve within an experienced team that will welcome you with open arms.
1. Be a part of a fast paced and challenging environment.
2. Work with a team of dedicated and passionate people.
3. Join the company which offers an outstanding environment that gives play to your drive for innovation and self-initiative every day.
YOUR KEY RESPONSIBILITIES
The Team Leader for customer services is responsible for the front-line support team that is providing technical service and training support for our Dealers and Distributors in EMEA Region
The Team Leader main responsibilities and duties are: Provide and manage delivery of technical product support for the Network Deliver technical reports and case processing within service level objectives Supervise the local After Sales Operational team Ensure operational alignment with service level practices and policies Assign field support to the Network for technical related matters Respond to escalated consumer inquiries within policy and service level Administer warranty policies, procedures within BRP guidelines practices Support the notification and reporting for safety campaigns with government authorities and BRP legal services in their assigned Region Assure the delivery of technical training for the Network and internal teams Provide selective support for Marketing and Sales by assigning resources for product launches, shows and promotional events
YOUR QUALIFICATIONS AND SKILLS Bachelor or Master degree 5 to 7 years of professional experience in the Powersports or similar industry (automotive, motorcycle) Experience in people management Able to operate in a multilingual business environment Excellent communication skills both verbal and written Leadership abilities in influencing, coaching High degree of ownership and proactivity Organized, accurate, and results driven Collaborative team player Fluent in Russian and English. Any additional language would be considered a plus Very good computer skills
This position is based in Saint-Petersburg, Russia. Regional travel will be required up to 20%
This position is eligible to the BRP Employee Referral Program St Petersburg Russia
Customer Services Team Leader St Petersburg BRP St Petersburg