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Supervisor-Front Desk Moscow Marriott International Moscow

Supervisor-Front Desk Moscow

2020-11-13 21:58:46
Supervisor-Front Desk Moscow
Posting Date Nov 11, 2020Job Number 20067456Job Category Rooms and Guest Services OperationsLocation Sheraton Moscow Sheremetyevo Airport Hotel, Mezhdunarodnoe Shosse, Moscow, Russia, Russia VIEW ON MAPBrand Sheraton Hotels & ResortsSchedule Full-timeRelocation? NoPosition Type Non-Management/HourlyStart Your Journey With Us When you join the Sheraton family, you become a member of its global community. Weve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliverameaningful guest experiences, we encourage you to exploreyour next career opportunitywith Sheraton.Job SummaryAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming... reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Moscow Russia
Supervisor-Front Desk Moscow Marriott International Moscow
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