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CRM SME Specialist Belgrade

2021-09-14 21:15:04
CRM SME Specialist Belgrade
Raiffeisen banka a.d. Beograd is looking for the right candidate for the position of CRM SME Specialist.

Customers are the heart of the business for many companies across the globe and banking industry is no exception. As an innovation leader on the market, Raiffeisen bank Serbia is looking for a CRM SME specialist who will help us to develop an event driven SME platform to serve our SME customers exceptionally and to scale our innovations further across the Raiffeisen Bank International Group, by using Product as a Service approach.

Responsibilities:

• Builds CRM SME Group products for Customer insights and scales it in various markets where RBI operaters

• Collaborates with the vendor development team and ensures shared vision and direction

• Closely collaborates with other banks in RBI group

• Manages backlog and creates roadmaps in line with overall strategy and stakeholders needs

• Continuously develops new contextual offers for SME segment

• Executes SME campaigns with... full E2E responsibility with the focus on contextual offers in Serbia

• Proposes new CRM initiatives to improve SME business

• Partners with Marketing and Digital to develop rollout plans and marketing of the product

Requirements:

• 2Y+ of CRM experience in SME segment

• Strong project management and presentation skills

• Faculty degree

• Advanced knowledge of English (written and spoken)

• International experience is considered as a plus

• SME risk/product and SME sales experience is considered as a plus

Personal characteristics that are welcome:

• „Yes, if…“ attitude rather than „No, because...“

• Ready to challenge the status quo

• Makes decisions based on relevant data and insights

• Highly analytical and structured work

• Strong Customers Empathy

• Discovery and experimentation mindset

• Proactive approach to everyday work

We offer:

• Working for reputable organization with notable track record in SME business

• Working in international environment consisting of the best industry experts

• Unique chance to participate in and drive CRM SME business of the organization

• Ability to see the purpose and direct impact as a result of your work

• Competitive compensation with a number of additional perks (some of them very unique)

If you are interested in joining our dynamic team, please upload or send your CV directly to our email: [email protected]

Deadline for application: 21.09.2021.
• Please be advised that only short-listed candidates will be contacted
Belgrade Serbia
CRM SME Specialist Belgrade Raiffeisen banka a.d. Beograd Belgrade
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