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Support Engineer with French/Spanish Bucharest Microsoft Bucharest

Support Engineer With French/Spanish Bucharest

Bucharest
2020-11-17 19:16:29
Support Engineer with French/Spanish Bucharest
Microsoft envisions a mobile-first, cloud-empowered world. A world of endless possibilities. A world where passionate innovators come to collaborate to empower every person and every organization on the planet to achieve more. A world, where Security is not an inhibitor, but an enabler. We’re a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours!

Interested in Azure Cloud security support? Is Security your passion? Are you interested in learning more about it and help our International Premier Customers? Then come join the CSS Security team at Microsoft as a security support engineer responsible for learning and supporting these cutting-edge security products:
• Azure Security Center
• Microsoft Cloud Application Security
• Windows Defender Advanced Threat Protection
• Azure Advanced Threat Protection
• Azure Antimalware
• Azure Storage Advanced Threat Protection
• Azure Sentinel
• Azure Security of Things
• Windows Defender
• System... Center Endpoint Protection
• Many new cutting-edge products that are coming to the team soon

Your Profile and The Position

As a security support engineer, you will be an elite member of a customer facing security support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products. You have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.

In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers.

This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.

Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements
Bucharest Romania
Support Engineer with French/Spanish Bucharest Microsoft Bucharest
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