Fraud Prevention Agent (German) - Lisbon Do you want to work for a multinational leader in the technology sector? We are currently looking for German speakers for their office in Lisbon.
Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they are currently recruiting a German speaker for their office in Lisbon.
As a Fraud Prevention agent you will be assigned orders of web purchases which fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to acceptance or cancellation of an order.
Focal goal: identifying nefarious activity
Identify and record deviating activities, discover trends, and flag emerging issues
Outreach to costumers via phone and email
Sharp and privacy-compliant conversational skills are necessary when discussing order details with bill payers and general customers.
You have a native level in German
You have an excellent level of English
You are a natural problem-solver
You are able to deliver deep analysis on customer data
You can work quickly and efficiently under deadline pressure
You can work independently and under minimal supervision
You pay great attention to detail and work with accuracy
You are motivated and with a positive mindset
You are a team player
You are client and service oriented
You are willing to stay in the country for the medium term at least (no summer or short term project!)
Salary of 1.235 gross per month (x14 per year) + 150 bonus/month
6 meal voucher per work-day
Permanency bonus of 600 every 190 days of contract
Payment of up to 300 /month for the rent (during the first 3 months) for relocating candidates
Reimbursement of flight tickets after 3 months
Full time job (40h/week), Monday-Sunday (Rotative shifts 7 am 10 pm)
A stable job and opportunities to grow within the company
Contract as from the first day of training (training is paid 100%)
A family style working environment, while benefiting from an international and multicultural company
Opportunity to work for Top companies on the market